Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeysha Williams

Marrero,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Disciplined Building Manager promoting a background in troubleshooting issues quickly and effectively. Possessing the skills needed to handle conflicts while making good decisions. Looking to tackle new challenges with an organization that appreciates talents in maintenance and repairs. Experienced Building Manager with solid background in managing building operations, including maintenance, custodial tasks, and security. Strengths lie in problem-solving abilities, budget management and operational efficiency. Previous roles involved improving tenant satisfaction rates through efficient response to service requests and implementation of preventive maintenance programs. Demonstrated ability in effectively coordinating team efforts leading to smooth daily operations.

Overview

22
22
years of professional experience

Work History

Housekeeping Manager

Nexcom
Belle Chasse, LA
02.2003 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Provided support during special events such as conferences or conventions when necessary.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Collaborated with other departments on various projects as needed.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Maintained accurate records of supplies and equipment inventory.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Established cleaning standards for all departments within the hotel property.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Inspected and monitored the building's physical condition to ensure compliance with established standards.
  • Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
  • Conducted regular safety inspections of the premises and equipment.
  • Ensured that all fire safety regulations were met and up-to-date.
  • Supervised staff members responsible for cleaning services and other duties related to building management.
  • Organized emergency response plans in case of any disasters or crises.
  • Resolved tenant complaints promptly in a professional manner.
  • Coordinated building operations, maintenance and improvements.
  • Planned and managed general repairs and maintenance and construction projects.
  • Performed facility inspections on consistent basis and inputted all important data into thorough reports.
  • Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly
  • Oversaw daily operations, maintenance, and administration of various properties.

Education

High School Diploma -

Belle Chases High School
Belle Chasse
05-2003

Some College (No Degree) - Hospitality Management

Educational Institution Certified Supervisors

Some College (No Degree) - Hospitality

Educational Institute Lodging Safe

Some College (No Degree) - Hospitality

Educational Institute Certified Room Attendant

Skills

  • Quality assurance and control
  • Knowledgeable in [Software]
  • Supply Control
  • Grounds Maintenance
  • Building security activities
  • Groundskeeping
  • Cleaning practices
  • Budget Administration
  • Sorting and washing laundry
  • Quality improvements
  • Inter-department collaboration
  • Performance Improvements
  • Supervisory skills
  • Training and mentoring
  • Payroll Administration
  • Scheduling and Planning
  • Employee evaluations
  • Department coordination
  • Staff evaluations
  • Customer Relationship Management
  • Work Prioritization
  • Maintenance Planning
  • Coordinating repairs
  • Maintenance Scheduling
  • Property Maintenance
  • Facilities Management
  • Building inspections
  • HVAC Systems
  • Operations Management
  • Pest Control
  • Plumbing Repairs
  • Overseeing building security
  • Facility Operations
  • Maintaining equipment
  • Energy efficiency
  • Evacuation planning
  • Payroll understanding
  • Health and safety compliance
  • Serve as an escort for anyone that is not a resident,tenant commands Public Works , Security,Environmental Protect Medical Unit personal, Assessment Program contractors and touring visitors
  • Coordinating resident trouble calls and submitting work request as necessary Ensures security of all residents is maintained at all times
  • Verifying that vacant Or unassigned unit or rooms are ready for occupancy
  • Managing the check -out of cleaning equipment resident,as necessary to effectively clean and maintain their rooms
  • Reporting any sign of property damage or violations of UH and regulations,along with visit findings,to complex manger or UH manager , as appropriate
  • Ensure resident's privacy is maintained at all time
  • Conducting Furniture Fixtures and Equipment inventories and bar coding of furnishings equipment and rooms as needed Maintain control of FF&E IN vacant or unassigned units or rooms in assigned UH buildings
  • Performing minor preventative maintenance to furnishing and appliances to ensure compliance with warranties and maintain functionality Change clock batteries ;changing light bulb in fixtures , lubricating the locks and hinge on the doors, tighten furnishings hardware and screw ;cleaning lint traps on dryer vents
  • Provide quality customer service for all internal and external customers
  • Coordinating with manage,facility liaison or PW staff concerning maintenance problems regarding the interior,exterior,or grounds and outstanding trouble calls in their assigned buildings
  • Coordinating dormitory maintenance requirements with dormitory manager or training command representatives
  • Conducting daily facility assessments of the facility exterior and ground as well as all common areas
  • Enforcing local UH quest and visitor policies Ensuring quest are escorted at all times by a building resident, UH staff members or Resident Advisor

Timeline

Housekeeping Manager

Nexcom
02.2003 - Current

High School Diploma -

Belle Chases High School

Some College (No Degree) - Hospitality Management

Educational Institution Certified Supervisors

Some College (No Degree) - Hospitality

Educational Institute Lodging Safe

Some College (No Degree) - Hospitality

Educational Institute Certified Room Attendant

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Lakeysha Williams