Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
La'Keyshia Smith

La'Keyshia Smith

Cleveland,Tn

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager/Server/Cashier/Greet/ Hospitality

Buffalo Wild Wings
09.2018 - Current
  • Offered enthusiastic and personable service to all customers
  • Described menu items, special offerings and appropriately identified wine pairings
  • Answered telephones and completed financial transactions for other team members
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Served beverages, breads and butter and replenished items as necessary
  • Bussed, cleared, cleaned in efficient manner
  • Worked in team-based environment
  • Coached, mentored and trained team members in order to improve their job performance
  • Resolved conflicts between employees by providing guidance on company policies and procedures
  • Provided leadership during times of organizational change or crisis situations
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Mediated conflicts between employees and facilitated effective resolutions to disputes

Catering Coordinator

Lake Winnepesaukah Amusement Park
02.2023 - 07.2023
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
  • Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Oversaw food preparation and monitored safety protocols.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.

Consumer Loan Specialist

Covington Credit
06.2021 - 05.2022
  • Answered customer telephone calls promptly and in an appropriate manner
  • GAAP: Understanding of Generally Accepted Accounting Principles (GAAP) for financial reporting
  • Actively pursued personal learning and development opportunities
  • Meet personal/customer service team sales targets and call handling quotas
  • Built relationships with customers to increase likelihood of repeat business
  • Journal entries: Ability to record financial transactions accurately using journal entries
  • Accounts payable: Knowledge of accounts payable processes and procedures
  • Accounts receivable: Collections and posting payments
  • Corporate accounting: Understanding of accounting principles applied in corporate settings
  • 10-key typing: Proficiency in using a 10-key numeric keypad for data entry
  • Keep records of customer interactions, process customer accounts and file documents
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.

Customer Service Representative

Cricket
12.2017 - 05.2018
  • Dedicated to continuously improving sales abilities and product knowledge
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
  • Helped drive sales goals and achieve monthly quotas
  • Operated a POS system to itemize and complete an average of 50-100 customer purchases
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Asked open-ended questions to assess customer needs
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request
  • Routinely answered customer questions regarding merchandise and pricing
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Supervised and directed all merchandise and shipment processing
  • Responded to customer questions and requests in a prompt and efficient manner

Packer/ Line worker

Duracell
11.2016 - 04.2018
  • Tested products or subassemblies for functionality or quality
  • Worked in a team-based environment to maintain line productivity
  • Calibrated equipment to maintain optimal performance
  • Assisted quality assurance by visually inspecting items and removing defect parts
  • Completed basic jobs such as boxing, labeling and moving items
  • Kept work area clean, neat and organized
  • Managed team performance by training, mentoring, disciplining and motivating employees
  • Responsible for achieving production requirements
  • Oversaw the production process and managed the production schedule

Assistant Manager

Speedy Cash
07.2015 - 11.2016
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Encouraged the sales staff to cross-sell complementary products and services to customers
  • Accounts payable: Knowledge of accounts payable processes and procedures
  • GAAP: Understanding of Generally Accepted Accounting Principles (GAAP) for financial reporting
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
  • Worked with the management team to implement the proper division of responsibilities
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Answered customer telephone calls promptly and in an appropriate manner
  • Actively pursued personal learning and development opportunities
  • Built relationships with customers to increase likelihood of repeat business
  • Shared best practices for sales and customer service with other team members to help improve the store's Efficiency
  • Accounts receivable: Collections and posting payments
  • Corporate accounting: Understanding of accounting principles applied in corporate settings
  • Verified that all customers received receipts for their purchases
  • Engaged with customers in a sincere and friendly manner
  • Managed a staff of 7 employees, 4 sales advocate & 3 assistant managers
  • Trained & evaluated appropriately handling difficult & complicated sales
  • Greeted customers in a timely fashion while quickly determining their needs
  • Followed up with over 50 customers each week to verify that they were satisfied with purchases

Assistant Manager

Boost Mobile
06.2012 - 07.2015
  • Built relationships with customers to increase likelihood of repeat business
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Responded to customer concerns with friendly and knowledgeable service
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Maintained established merchandising standards, including window, sales floor and promotional displays

Cashier

Save A Lot
01.2010 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Education

No Degree - Nail Tech

Chattanooga College
Chattanooga

BBA - Business Administration And Management

AIU
2200 E Germann Rd, Chandler, AZ 85286

High School Diploma -

Bradley Central High School
Cleveland, TN
05-2014

Skills

  • Team leadership
  • Verbal and written communication
  • Contract management
  • Inventory management
  • Data analysis
  • Menu coordination
  • Food safety
  • Venue management relations
  • Dietary restriction compliance
  • Event planning
  • Debt management
  • Loan servicing
  • Database management
  • Master of quickbooks
  • Food service background

Certification

  • ServSafe Certified 10/08/2023

Timeline

Catering Coordinator

Lake Winnepesaukah Amusement Park
02.2023 - 07.2023

Consumer Loan Specialist

Covington Credit
06.2021 - 05.2022

Manager/Server/Cashier/Greet/ Hospitality

Buffalo Wild Wings
09.2018 - Current

Customer Service Representative

Cricket
12.2017 - 05.2018

Packer/ Line worker

Duracell
11.2016 - 04.2018

Assistant Manager

Speedy Cash
07.2015 - 11.2016

Assistant Manager

Boost Mobile
06.2012 - 07.2015

Cashier

Save A Lot
01.2010 - 06.2012

No Degree - Nail Tech

Chattanooga College

BBA - Business Administration And Management

AIU

High School Diploma -

Bradley Central High School

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La'Keyshia Smith