Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lakeytria Menifee

Houston,TX

Summary

Experienced healthcare professional with a strong background in patient access and behavioral health support. Proven track record in improving patient experience and administrative efficiency in fast-paced healthcare settings. Adept at insurance verification, customer service, and maintaining HIPAA compliance. Eager to contribute to a healthcare team dedicated to quality patient care and administrative excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Representative

HCA
Houston
08.2023 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.

Sr. Patient Access Representative

CHRISTUS Health
Houston
01.2023 - 12.2023
  • Resolved discrepancies between hospital systems and third-party payers.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
  • Resolved discrepancies between payer requirements and guidelines versus provider expectations regarding reimbursement levels or authorization processes.

Behavioral Health Technician

SUN Behavioral Houston
Houston
12.2019 - 03.2021
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors..

Medical Assistant/Front Desk Receptionist

Serta Med Primary Care
Houston
08.2018 - 12.2019
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Customer Service Representative/

iQor
Houston
01.2015 - 12.2019
  • Addressed customer inquiries by providing accurate information on products and services.
  • Efficiently resolved customer complaints through timely and effective communication.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Postgraduate Degree in Cosmetology -

Ogle School Hair Skin Nails-Ft Worth
Houston, TX
02-2022

M.A. in Medical Assistant -

College of Health Care Professions-Southwest Houston
Houston, TX
12.2019

College Degree in Health Science -

Houston Community College
Houston, TX
09.2017

High School Diploma -

Ross Shaw Sterling High School
Houston, TX
05.2015

Skills

  • Problem-Solving
  • Registration management
  • Upselling and cross-selling
  • Customer Relations
  • System implementation
  • Technical Support
  • Payment Collection
  • HIPAA Compliance
  • Medical Billing
  • Electronic Health Records (EHR) Management
  • Patient Advocacy
  • Conflict Resolution
  • Team Coordination
  • Multitasking

Certification

  • Medical Assistant, Present
  • OSHA, Present
  • HIPAA, Present
  • Adult and Pediatric First Aid/CPR/AED, 01/01/20
  • CTI CERTIFIED
  • Licensed Esthetician, 10/01/21
  • CCMA Certification

Languages

English - Expert

Timeline

Patient Access Representative

HCA
08.2023 - Current

Sr. Patient Access Representative

CHRISTUS Health
01.2023 - 12.2023

Behavioral Health Technician

SUN Behavioral Houston
12.2019 - 03.2021

Medical Assistant/Front Desk Receptionist

Serta Med Primary Care
08.2018 - 12.2019

Customer Service Representative/

iQor
01.2015 - 12.2019

Postgraduate Degree in Cosmetology -

Ogle School Hair Skin Nails-Ft Worth

M.A. in Medical Assistant -

College of Health Care Professions-Southwest Houston

College Degree in Health Science -

Houston Community College

High School Diploma -

Ross Shaw Sterling High School

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Lakeytria Menifee