Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lakeyvia Gray

Lakeyvia Gray

Garland,TX

Summary

CAREGIVER- Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

REPRESENTATIVE= Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Caregiver

Creative Community Care
12.2019 - 02.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Cleaned house, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Call Center Representative

Etech Global Services Inc
05.2021 - 11.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Identified upselling opportunities to increase revenue generation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.

Fast Food Worker

Taco Bueno
06.2016 - 08.2018
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Education

High School Diploma -

Greenville High School
Greenville, TX
05.2020

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping
  • Emotional Support
  • Housekeeping
  • Strong Ethics
  • Meal Preparation
  • Housekeeping tasks
  • Relationship Building
  • Compassionate Care
  • Flexible Schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient Companionship
  • Dementia Care
  • Compassionate communication
  • Medical record-keeping
  • Medication and Appointment Reminders
  • Supportive Companionship
  • Behavioral Management
  • Special Needs Care
  • Medication Administration
  • Patient Management
  • Behavior redirection
  • Hoyer Lifting Equipment
  • Nutrition knowledge
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Customer communications
  • Call Control
  • Answering questions
  • Complaint resolution
  • Appointment Scheduling
  • Product Knowledge
  • Payment Processing
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound Phone Call Management
  • Customer service optimization
  • Technical Support
  • Quality Control
  • Customer Relationship Management
  • Database Research
  • Cash Handling
  • Logging call information
  • Sales expertise
  • Training experience
  • Technical Troubleshooting
  • Delivery Tracking
  • Product Upselling
  • Interpersonal Skills
  • Quality Assurance Controls
  • Quality Assurance
  • Data Gathering
  • Sales closing
  • Documentation And Reporting
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and Empathy
  • Engaging personality
  • Money Handling
  • Safe Food Handling
  • Listening and Comprehension
  • Organized multi-tasker
  • Cash handling proficiency
  • Reliable and punctual
  • Late-night shift availability
  • Stress tolerance and resilience
  • Sanitation and Cleanliness
  • Personal hygiene maintenance
  • Basic Math Competency
  • Accustomed to shift work
  • Organization and Planning
  • Customer Response
  • Time management mastery
  • Attention to Detail Focus
  • Food Safety Compliance
  • Good with Numbers and math
  • Order Management
  • Upselling and Cross Selling
  • Food presentation
  • Food preparation expertise
  • Restaurant Operations
  • Menu Knowledge Familiarity
  • Skilled upseller
  • Conflict resolution techniques

Timeline

Call Center Representative

Etech Global Services Inc
05.2021 - 11.2022

Caregiver

Creative Community Care
12.2019 - 02.2023

Fast Food Worker

Taco Bueno
06.2016 - 08.2018

High School Diploma -

Greenville High School
Lakeyvia Gray