Lakhena Roy
8181, 20th Street, Westminster,CA
Summary
Proven customer service specialist from Socal Wings, adept in multitasking and prioritizing in fast-paced settings, significantly enhancing dining experiences. Excelled in interpersonal communication and problem-solving, ensuring guest satisfaction and loyalty. Skilled in managing transactions and reservations, contributing to a positive team environment and upholding service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service
Socal Wings
1800 Atlantic Ave, Long Beach, CA 90806
05.2021 - Current
- Greet and welcome guests with warmth and professionalism upon arrival, ensuring a positive first impression.
- Efficiently manage reservations, seating arrangements, and waitlists to optimize dining room flow.
- Anticipate guest needs and proactively address concerns to enhance satisfaction and loyalty.
- Provide detailed menu knowledge and offer recommendations based on individual preferences.
- Take accurate food and beverage orders, ensuring adherence to dietary restrictions and special requests.
- Collaborate closely with kitchen staff to ensure timely and accurate order delivery.
- Handle payment transactions accurately and efficiently, including processing cash, credit/debit cards, and mobile payments.
- Resolve guest complaints and issues promptly and tactfully, striving to turn negative experiences into positive ones.
- Maintain cleanliness and organization of the dining area, including resetting tables and restocking supplies as needed.
- Continuously strive to uphold the restaurant's standards of service excellence and contribute to a positive team environment.
Education
Associate of Arts - Business Administration
Long Beach City College
Long Beach, CA06.2027
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06.2023
Skills
- Interpersonal skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written, with the ability to effectively engage with diverse clientele
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in order processing and payment transactions
- Problem-solving abilities to address guest concerns and resolve issues effectively
- Team player mentality with a willingness to collaborate and support colleagues
- Adaptability and flexibility to accommodate changing business needs and guest preferences
- Basic knowledge of restaurant POS systems and reservation management software
- Commitment to upholding hygiene and safety standards in accordance with health regulations
Languages
Cambodian
Native or Bilingual
Timeline
Customer Service
Socal Wings
05.2021 - Current
Associate of Arts - Business Administration
Long Beach City College
High School Diploma -
Woodrow Wilson Senior High School