Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lakhena Roy

8181, 20th Street, Westminster,CA

Summary

Proven customer service specialist from Socal Wings, adept in multitasking and prioritizing in fast-paced settings, significantly enhancing dining experiences. Excelled in interpersonal communication and problem-solving, ensuring guest satisfaction and loyalty. Skilled in managing transactions and reservations, contributing to a positive team environment and upholding service excellence.

Overview

3
3
years of professional experience

Work History

Customer Service

Socal Wings
05.2021 - Current
  • Greet and welcome guests with warmth and professionalism upon arrival, ensuring a positive first impression.
  • Efficiently manage reservations, seating arrangements, and waitlists to optimize dining room flow.
  • Anticipate guest needs and proactively address concerns to enhance satisfaction and loyalty.
  • Provide detailed menu knowledge and offer recommendations based on individual preferences.
  • Take accurate food and beverage orders, ensuring adherence to dietary restrictions and special requests.
  • Collaborate closely with kitchen staff to ensure timely and accurate order delivery.
  • Handle payment transactions accurately and efficiently, including processing cash, credit/debit cards, and mobile payments.
  • Resolve guest complaints and issues promptly and tactfully, striving to turn negative experiences into positive ones.
  • Maintain cleanliness and organization of the dining area, including resetting tables and restocking supplies as needed.
  • Continuously strive to uphold the restaurant's standards of service excellence and contribute to a positive team environment.


Education

Associate of Arts - Business Administration

Long Beach City College
Long Beach, CA
06.2027

High School Diploma -

Woodrow Wilson Senior High School
Los Angeles, CA
06.2023

Skills

  • Interpersonal skills with a friendly and approachable demeanor
  • Strong communication skills, both verbal and written, with the ability to effectively engage with diverse clientele
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and accuracy in order processing and payment transactions
  • Problem-solving abilities to address guest concerns and resolve issues effectively
  • Team player mentality with a willingness to collaborate and support colleagues
  • Adaptability and flexibility to accommodate changing business needs and guest preferences
  • Basic knowledge of restaurant POS systems and reservation management software
  • Commitment to upholding hygiene and safety standards in accordance with health regulations

Languages

Cambodian
Native or Bilingual

Timeline

Customer Service

Socal Wings
05.2021 - Current

Associate of Arts - Business Administration

Long Beach City College

High School Diploma -

Woodrow Wilson Senior High School

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Lakhena Roy