Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lakhsmi Henriquez

Baltimore,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Casino Attendant

Casino Hotel
12.2019 - 01.2020
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.

Manicurist and Pedicurist

Manicurist- The Beauty Saloon
06.2017 - 02.2018
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Completed consultations with spa guests to determine nail care needs.

Customer Service Representative

Telephonetics
03.2016 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Gregorio Urbano Gilbert
Puerto Plata, Dominican Republic.
09.2017

Skills

  • Customer Needs Assessments
  • Business Growth
  • Special Projects
  • Professional Development
  • Client Correspondence
  • Team Meetings
  • Product Demonstration
  • Customer Satisfaction
  • Staff Support

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Casino Attendant

Casino Hotel
12.2019 - 01.2020

Manicurist and Pedicurist

Manicurist- The Beauty Saloon
06.2017 - 02.2018

Customer Service Representative

Telephonetics
03.2016 - 01.2017

High School Diploma -

Gregorio Urbano Gilbert

Similar Profiles

CREATE PROFILE
Lakhsmi Henriquez