Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAKHVINDER SINGH

Paterson

Summary

Dynamic professional with extensive experience in retail management and brand strategy, notably at World Pac. Proven track record in enhancing operational efficiency and team performance through strategic planning and performance management. Skilled in market research and customer relationship management, driving sales growth and fostering high team morale.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Branch Operation Manager

World Pac (Advance Auto Parts)
Paramus
04.2022 - 08.2024
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Recruited and hired qualified candidates to fill open positions.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Monitored staff performance and addressed issues.

Store Manager

Manraj Corp
Paterson
08.2017 - 03.2022
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Identified opportunities for cost savings through waste reduction initiatives.

Brand Manager

Peter England
Amritsar
01.2015 - 06.2017
  • Created content for social media campaigns, website copy, brochures, press releases and other marketing materials.
  • Directed internal teams on how best to represent the brand in communications both internally within the organization as well as externally with partners or customers.
  • Monitored online conversations about the brand across various channels such as social media platforms and forums.
  • Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
  • Conducted market research to identify target customer segments, preferences, and trends.
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
  • Designed sales-driven programs and promotions to facilitate team objectives.
  • Oversaw and developed strategic marketing and promotional plans for new product roll-outs.

Store Manager

DA MILANO
Amritsar International Airport
03.2012 - 03.2017
  • Developed weekly work schedules for store personnel to optimize staffing efficiency.
  • Prepared monthly reports detailing sales figures, expenses, and profits.
  • Monitored inventory levels and placed orders to ensure adequate stock availability.
  • Maintained accurate records of employee performance reviews for evaluation purposes.
  • Managed daily banking activities, including deposits and withdrawals, ensuring accuracy.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Reviewed customer feedback to implement operational improvements and elevate service quality.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Store Manager

Shoebox.
Larnaca
04.2006 - 02.2012
  • Increased store profitability by analyzing financial data and implementing cost-saving measures.
  • Managed daily operations, including scheduling shifts and assigning tasks to staff.
  • Oversaw customer service, inventory management, and staff scheduling for optimal efficiency.
  • Trained new employees on company policies and operational procedures.
  • Resolved customer complaints promptly, ensuring a positive shopping experience.
  • Maintained accurate records of transactions, stock levels, and employee performance metrics.
  • Prepared detailed reports summarizing sales activities and customer feedback.

Education

Higher Diploma - Graphic And Web Design

Alexander College
Larnaca, Cyprus
02-2012

Diploma - Business Administration

Global College
Nicosia, Cyprus
02-2008

Bachelor of Science - Biology & Chemistry

University of Jammu
Jammu, India
07-2005

Skills

  • Marketing
  • Project planning
  • Performance management
  • Customer relationship management (CRM)
  • Business administration
  • Brand strategy
  • Performance analysis
  • Market research
  • Photography direction
  • Sales strategy
  • Retail Sales Experience
  • Sales team leadership
  • Sales promotion support
  • Sales strategies

Certification

  • Yellow Belt Six Sigma Certificate
  • First AID/ CPR/ AED Certification

Timeline

Assistant Branch Operation Manager

World Pac (Advance Auto Parts)
04.2022 - 08.2024

Store Manager

Manraj Corp
08.2017 - 03.2022

Brand Manager

Peter England
01.2015 - 06.2017

Store Manager

DA MILANO
03.2012 - 03.2017

Assistant Store Manager

Shoebox.
04.2006 - 02.2012

Higher Diploma - Graphic And Web Design

Alexander College

Diploma - Business Administration

Global College

Bachelor of Science - Biology & Chemistry

University of Jammu

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