Lakhvir Singh
Everett,MA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Manager
Dunkin Donuts/Northern Management Group
08.2021 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Managed accounts to retain existing relationships and grow share of business.
Restaurant-general-manager
Dunkin Donuts
04.2005 - 08.2021
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor of Arts -
Rk Area College
India03.1992
Skills
- Proposal Development
- Strategic Planning
- Budget Management
- Revenue Generation
- Financial Management
- Business Development
- Leadership Development
- Staff Recruiting
- Operations Oversight
- Action Plans
- Financial Oversight
- Profitability Optimization
Certification
- Certified Food Safety/Serv safe, Dunkin
Languages
English
Full Professional
Timeline
District Manager
Dunkin Donuts/Northern Management Group
08.2021 - Current
Restaurant-general-manager
Dunkin Donuts
04.2005 - 08.2021
Bachelor of Arts -
Rk Area College
- Certified Food Safety/Serv safe, Dunkin
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