Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CPR and HHA certified
Generic

Lakhya Owens

Roslindale,MA

Summary

Compassionate and dedicated healthcare professional with extensive experience at Bayada Home Health, excelling in patient care and personal hygiene assistance. Proven ability to enhance patient independence through effective meal preparation and behavioral support, while maintaining HIPAA compliance. Strong interpersonal communication skills foster positive relationships, ensuring a high standard of care and patient satisfaction.

Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HHA

Bayada Home Health
08.2024 - Current
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

PCA

Sarah Kaplan
05.2023 - 03.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Patient Access Representative

Carney Hospital
06.2024 - 08.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Ice Cream Scooper

JP Licks
09.2018 - 01.2021
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Operated cash registers and processed payments accurately.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.

Education

High School Diploma -

Dr Williams Henderson K-12
Dorchester, MA
06.2021

Skills

  • Patient care
  • Vital signs monitoring
  • Housekeeping
  • Bathing assistance
  • Behavioral support
  • Documentation
  • Interpersonal communication
  • Teamwork and collaboration
  • Medication organization
  • HIPAA compliance
  • Customer service
  • Multitasking and organization
  • Phone and email etiquette
  • Medical terminology
  • Strong empathy
  • Team leadership

Certification

  • HHA - Home Health Aide
  • CPR and first aid


Languages

English
Native or Bilingual

Timeline

HHA

Bayada Home Health
08.2024 - Current

Patient Access Representative

Carney Hospital
06.2024 - 08.2024

PCA

Sarah Kaplan
05.2023 - 03.2025

Ice Cream Scooper

JP Licks
09.2018 - 01.2021

High School Diploma -

Dr Williams Henderson K-12

CPR and HHA certified

Certified in adult,child and infant CPR and first aid. Home Health Aid in home care,hospice care and hospital care.

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