Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakia Arnold

Orlando,FL

Summary

Skilled Benefit Verification Specialist with a proven track record at CareMetx, enhancing patient satisfaction and streamlining financial clearance processes. Expert in HIPAA compliance and Microsoft Office, with exceptional relationship-building abilities. Achieved significant improvements in customer service and operational efficiency, demonstrating a strong commitment to excellence and effective communication.

Overview

6
6
years of professional experience

Work History

Benefit Verification Specialist

CareMetx
05.2023 - Current
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Streamlined pre-service financial clearance processes, expediting access to care for patients in need of urgent medical intervention.

First Assistant Manager

McDonald's
06.2021 - 05.2023
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
  • Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.

Field Support Liaison

AssistRx
07.2021 - 12.2022
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.

Customer Service Representative Paypal

Convergys
07.2018 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Jones High School
Orlando, FL
06.2015

Skills

  • HIPAA Compliance
  • Claims Processing
  • Microsoft Office
  • Insurance Verification
  • Written and oral communication
  • Verbal and written communication

Timeline

Benefit Verification Specialist

CareMetx
05.2023 - Current

Field Support Liaison

AssistRx
07.2021 - 12.2022

First Assistant Manager

McDonald's
06.2021 - 05.2023

Customer Service Representative Paypal

Convergys
07.2018 - 06.2021

Jones High School

Similar Profiles

CREATE PROFILE
Lakia Arnold