LAKIA DAVIS
MIAMI,FL
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
27
27
years of professional experience
Work History
SALES/RETAIL
THE HOME DEPOT
MIAMI, FL
03.2014 - Current
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
C.N.A
NEW LIFE NURSING HOME
ORLANDO, FL
09.2008 - 06.2010
DIRECTLY SUPERVISE AND COORDINATE THE ACTIVITIES OF CLERICAL AND ADMINISTRATIVE SUPPORT WORKERS.
RECEPTIONIST
MIAMI CHILDREN HOSPITALMI
MIAMI, FL
07.2009 - 05.2012
ANSWER HIGH NUMBERS OF CALLS MAKING APPOINTMENTS,ORGANIZING AND MAINTAINING PAPER WORK ALSO PROVIDE INFORMATION TO THE VISITORS AND OTHER DEPARTMENTS.
SECURITIES CLERK
JOSEPH CALEB CENTER
MIAMI, FL
01.2002 - 11.2005
PERFORM CLERICAL DUTIES SUCH AS MAKING INBOUND-OUTBOUND CALLS FAXING PAPERS MAKING COPY FILEING PAPERS SCHEDULING APPOINTMENTS DOING INVOICE FOR THE COMPANY.
SECURITY OFFICER/DISPATCHER
ALLSTATE SECURITY
MIAMI, FL
10.1997 - 04.2000
SCHEDULE AND DISPATCH WORKERS GUARD PATROL AND MONITOR PREMISES TO PREVENT THEFT VIOLENCE ALSO ROVER AROUND TO MAKE SURE EVERYONE IS DOING THERE JOB.
Education
High School Diploma -
MIAMI NORTHWESTREN SR HIGH
2003
Skills
- Multi-line phone talent
- Credit card processing
- International sales support
- Cash flow management
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Trusted key holder
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES/RETAIL
THE HOME DEPOT
03.2014 - Current
RECEPTIONIST
MIAMI CHILDREN HOSPITALMI
07.2009 - 05.2012
C.N.A
NEW LIFE NURSING HOME
09.2008 - 06.2010
SECURITIES CLERK
JOSEPH CALEB CENTER
01.2002 - 11.2005
SECURITY OFFICER/DISPATCHER
ALLSTATE SECURITY
10.1997 - 04.2000
High School Diploma -
MIAMI NORTHWESTREN SR HIGH
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