Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Lakia Flounoy
Browns Mills,NJ
Summary
Overview
6
years of professional experience
Work History
North American Spine and Pain
Experience
Office Assistant
10.2022 - Current
Job overview
- Handled 30+ customer requests and maintained accurate notes for each request
- Maintained an average 20 minute response time on all calls, texts, and emails
- Maintained a high level of professionalism and provided excellent customer service to all company clients
Spring Hills
Administrative Assistant
04.2018 - 04.2020
Job overview
- Handled the training of new staff members each month, providing them with assistance and support in a variety of areas
- Maintained a database of staff names, numbers, badges, and titles, and trained new unit secretaries each year
- Handled the training of new employees in customer service script recitation, conflict resolution, and data entry practices
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
CareOne At Evesham
Administrative Assistant
04.2017 - 05.2018
Job overview
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
Education
Institute of Medical and Business Careers
Diploma from Medical Assisting
06.2023
University Overview
GPA: 4, Dean’s List
Skills
- Microsoft excel, Microsoft word,
- English
- Communication skills
- Time management
- Leadership, Billing
- ICD-10, ICD-9
- Office Experience
- Medical Billing
- Computer Skill
- Documentation review
- Insurance Verification
- Document Control
- Email Correspondence
- Support Services
- Mail Sorting and Distribution
- Google Drive
- Billing Dispute Resolution
- Data Imports
- Claim Processing
- Coding Proficiency
- Medical Billing and Collections
- Electronic Document Management System
- Verify Data
- Billing Document Creation
- Electronic Health Records Systems
- Billing Data Verification
- Process Payments
- Customer Service
- Training and Development
- Program File Distribution
- Business Writing
- Report Analysis
- Phone Call Answering
- New Business Development
- Prioritization
- Account Balancing
- Coordination
- Multi-Line Phone Systems
- Recordkeeping
- Healthcare Common Procedure Coding System (HCPCS)
- Microsoft Office
- Data Evaluation
- Workflow Planning
- Spreadsheets
- Data Management
- Data Entry Documentation
- Meeting Minutes
- Staff Management
- Technical Support
- Sorting and Labeling
- Account Reconciliation
- Office Management
- Data Collection
- Payroll and Benefits Administration
- Administrative Support
- Excel Spreadsheets
Timeline
Experience
Office Assistant
North American Spine and Pain
10.2022 - Current
Administrative Assistant
Spring Hills
04.2018 - 04.2020
Administrative Assistant
CareOne At Evesham
04.2017 - 05.2018
Institute of Medical and Business Careers
Diploma from Medical Assisting
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