Dynamic leader with proven expertise in coaching and mentoring, honed at Walmart and Boston Market. Excelled in fostering teamwork, resolving conflicts, and driving customer satisfaction. Demonstrates exceptional problem-solving and communication skills, significantly enhancing team performance and efficiency.
Hi, I’m
LaKia Holman
Southfield,MI
Summary
Work History
Walmart
O/N Team Lead
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Boston Market
Shift Manager
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Lewis College of Business Detroit, MI
N/A from Medical Office Assistant
University Overview
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Complaint resolution
- Employee training
- Workflow management
- Loss prevention
- Problem-solving
- Teamwork and collaboration
- Team supervision
- People management
- Complex Problem-solving
- Cash handling
- Leadership
- Excellent communication
- Decision-making
- Idea development and brainstorming
Timeline
O/N Team Lead
Walmart
Shift Manager
Boston Market
Lewis College of Business
N/A from Medical Office Assistant
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