LaKia Lockett
Washington
Summary
A self- motivated social services professional with essential skills to serve the needs and requirements of clients. Also utilize my professional skills and abilities in the best possible way and to meet the organizations’ goals. A skillful and qualified practitioner at handling diverse and complex situations and possesses the ability to make an immediate contribution. Experienced in the field of social services, I possess excellent problem solving skills, supervisory skills, case management skills, critical thinking ability, administrative skills, as well as:
➢ Well developed written and oral communication skills
➢ Exemplary organizational and time management skills
➢ Skillful database research, analysis and MS Word, Excel and Power Point
➢ Conscientious thoroughly and dedicated work ethic
➢ Over 10 years of progressive experience in social services within domestic violence, families in crisis, housing, everyday living, special education adults and children, drug dependency, employment, children and homelessness
➢ Extensive background in community resources
➢ Self-motivated and driven to attain high personal standards
➢ Approachable and easily able to develop rapport
➢ Counsel clients individually or in a group setting and make referrals when necessary
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Family Engagement & Support Services-
Eagle Academy Public Charter School
06.2018 - Current
- Plan and organize Family Engagement workshops and events.
- Works closely with at-risk students to ensure they receive continued support for their educational goals.
- Identify and provide community resources to families.
- Provided Family Resource locations to check out periodicals, videos, books and educational games/materials for the entire family.
- Made students and parents aware of instructional and motivational support that is available at the campus for students who are struggling academically and monitor student participation in support options.
- Provide information, resources and programs designed to address the academic, social, and emotional needs of at-risk students.
- Build one-on-one relationships with students, families, staff, and appropriate community partners as necessary to establish collaborative partnerships designed to meet individual student needs.
- Conduct family needs surveys
- Develop and maintain collaborative relationships with families and serving as their main point of contact.
- Help families identify strengths and areas for assistance, and accessing and sharing resources for children's healthy development.
- Created the Parent Newsletter
- Encourage parents to participate in school activities, and providing opportunities for family involvement.
- Collaborate with staff, community partners, and teachers, and promoting parent and community volunteers.
- Serve as a Level II Provider in determining eligibility for childcare subsidy vouchers.
- Serve as the Homeless Liaison under the McKinney-Vento Act.
- Establish a culture of continuous improvement by fostering open communication channels and empowering parents to voice their ideas.
- Participate in SST and IEP meetings
- Enhance family engagement by developing and implementing effective communication strategies between school staff and families.
- Provided ongoing support to school staff in implementing effective strategies for engaging all families within the school community.
- Fulfill Kids Ride Free transportation requests.
- Organized successful events to foster positive relationships among families, students, and staff members.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Coordinated volunteer opportunities for parents, increasing their active participation in school-related activities.
- Increased community involvement in school activities by forging partnerships with local organizations and businesses.
- Served as a liaison between the school administration and families, addressing concerns promptly and effectively.
- Stock and maintain shelf stable food and household items for families.
- Request student and family welfare checks.
- Served as Interim Principal for the end of the 23-24SY
Family Housing Coordinator
The Community Partnership
07.2014 - 06.2018
- Provided oversight of Rapid Rehousing providers
- Implemented DHS/FRSP rules and regulations
- Provided excellent customer service
- Served as point of contact for providers regarding recertification, income changes and relocations for families currently receiving rapid rehousing
- Reviewed all relocation requests to verify that the service provider has submitted the relocation request based on the three (3) approved rules for relocating
- Approved or denied relocations
- Provided technical assistance to providers
- Reviewed cases
- Developed and maintained electronic tools to better communicate with providers
- Utilized the Homeless Management Information System (HMIS) and Customer Assessment and Tracking Case History (CATCH) tool to review case notes, facilitate data collection and audit cases
- Resolved family inquiries, requests and complaints
- Communicated clear and concisely, both orally and in writing with landlords, providers and families on a daily basis regarding payment, clients housing status and other various concerns
- Utilized the program database to properly enter families and to end subsidy
- Maintained files both electronically and hard copy
- Generated subsidy payments
- Made furniture and moving requests
- Reviewed agency and client payments to ensure accuracy
- Updated the program database to reflect current client information
- Entered new families into the TCP program database
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Knowledge of the Homeless Services Reform Act and Family Rehousing Stabilization Program Housing Relocation Protocols.
Director of Family Social Services
Eagle Academy PCS
06.2010 - 06.2014
- Developed plans, conducted parent interviews and home visits
- Cultivated and nurtured positive, productive relationships with families, staff, administrative team and community providers to promote effective communication and coordination of resources
- Advocated on behalf of families and ensured them of protection of their privileges and rights
- Supervised 3 parent liaisons; delegated responsibilities
- Served as the Homeless Liaison under the McKinney-Vento Act
- Provided resources and referrals, annually updated community resources; provide parenting classes
- Facilitated IEP meetings
- Provided counseling services; assisted parents with enrolling in Adult Basic Education courses and GED programs; organized and developed special workshops and trainings to meet the needs of parents and staff
- Established and maintain family folders and files; work closely with Child Protective Services (CPS)
- Organized annual employment, health, job and information fairs for families.
- Facilitated job workshops, assisted with resume building; provided supervision and Family engagement.
- Implemented the Family and Community Partnership component based on the Performance Standards.
- Formed and maintained respectful relationships with families
- Identified community partners/ agencies.
- Verified income and residency for families.
- Maintained horizontal and vertical communication between management and staff.
- Promoted job satisfaction, personal growth and development.
- Respected the rights and privileges of others & maintained confidentiality.
Family Services Manager
United Planning Organization (UPO)
03.2006 - 06.2010
- Established criteria and developed outreach and recruitment procedures to identify and enroll children;.
- Interviewed parents and solicited the use of Head Start and community resources.
- Identified problems.
- Made appropriate referrals.
- Implemented the Family and Community Partnership component as stated in the Performance Standards; Identified community partners/agencies.
- Implemented a contractual agreement with Partners
- Developed & maintained respectful relationships with families.
- Organized annual employment, health and information fairs for families.
- Annually updated the community resource directory and disseminated to all families and staff members.
- Provided counseling services to families regarding concerns in child development and basic human needs.
- Planned, coordinated, and implemented a Family Engagement Program.
- Assisted parents with enrolling in Adult Basic Education courses and GED programs or continued education.
- Organized and developed special workshops and trainings to meet the needs of the parents and staff; facilitated employment workshops; resume building classes, prepare for an interview ( how to dress, questions to ask and how to answer interview questions); financial skills (create budgets to reflect their bills and needs, balance a bank account, writing checks, bargain shop and understanding the consequences of not paying bills on time).
- Maintained files for a caseload of 150-224 families.
- Provided case management.
- Supervised seven Family Services Workers; reviewed work assignments; prepared performance ratings; provided advice , support and recommendations; delegated responsibilities.
- Established priorities and deadlines.
- Maintained ongoing relationships with families based on trust.
- Created & maintained a recruitment plan; delegated recruitment locations
- Maintained communication between management & staff
- Promoted job satisfaction, personal growth and development.
- Respected the rights & privileges of others,
- Maintained confidentiality.
- Contributed to grant writing efforts that secured additional funding for essential programs or services within the organization.
Family Service Manager
Nations Capital Child & Family Dev.
01.2003 - 03.2006
- Supervised ten to fourteen Family Service Workers in implementing the family service plans at the center level.
- Facilitated parent workshops.
- Collaborated with multidisciplinary teams to develop holistic strategies for addressing complex family needs.
- Ensured the confidentiality of records and information updates on families, including completed enrollment forms, service referral and follow-up reports, reports on contacts with community-based service delivery systems, contacts with families and status of Individualized Family Partnership Agreements and the attainment of goals.
- Responded to leave requests for my department.
- Provided services to mentally challenged adults and children; Facilitated trainings for parents (Financial Skills, Relationship Skills, Household Management Skills and Good Hygiene)
- Conducted home visits to assist families with household management skills to help maintain their own living space
- Supervised and supported an effective outreach and recruitment process, which systematically ensured the enrollment of the neediest children, children with disabilities and the establishment of a waiting list at the Center level.
- Assisted with the collection, analysis, synthesis, interpretation and distribution of data to be used for program planning and the preparation of program progress reports, (i.e., Program Information Report (PIR), Policy Council, Grantee, and Delegate); Utilized Ages and stages questionnaire to assist parents with checking their child's development
- Developed and implemented treatment plans to assist parents and families in locating and accessing community-based services.
- Tracked record keeping of child health information including treatment plans, services provided in accordance with the Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) schedule for the District of Columbia through the utilization of the HSFIS system and other management information systems.
- Conducted eligibility reviews to ensure compliance.
- Assisted with scheduled sensory screenings (i.e., vision, hearing) and developmental, behavioral, and dental screenings.
- Reviewed intake folders.
- Determined customer eligibility into the Office of Early Childhood Development Database (OECD).
- Entered and processed reviews for ongoing eligibility.
Education
Associate of Arts - Psychology
Argosy University
Phoenix, AZ2013
Skills
- Training, Development and Empowerment
- Supervisor of Employees & Operations
- Intake & Assessments
- Service Orientation
- Problem Solver
- Organizational Ability & Multi-tasking Skills
- Strong Relationship Building
- Planning Social and Community Events
- Case Management
Certification
2011
University of Connecticut
Master Certificate-
Family & Human Development,
Training
- Communication Skills
- Homeless Management Information System (HMIS)
- Catch tool
- STEP tool
- Stress Management
- ACEDS Training
- HIPPA training
- Developmental Disabilities and Homelessness
- SLED training
- Pregnancy/Prenatal
- Developmental Screening
- Family Violence
- Problem Solving Skills
- Homeless Liaison under the McKinney Vento Act
- Substance Abuse
- Toddler Development (18mths-24mths)
- Well - Baby Care
- Adult Mental Health
- Universal Precautions
- Certified Basic First Aid/CPR
- Certified Blood borne Pathogens
- Crisis Intervention
- Site Visits to Community Resources
- Family Planning
- Infant Development (0-18mths)
- Zero to Three
- Shadowing
- Team Building
- Values Clarification
- Worker Safety
- Infant & Toddler Mental Health
- Crisis Training; Clinical Models of Change
- At-Risk Youth Group Counseling Interventions
- Teen Mom
- Emergency and Preparedness
- Mediating Conflicts
- Floor Activities
- Paperwork/Time Management
- Family Partnership Agreements
- Introduction to Community Resources
- Resume Building
- Dress for Success Training
- Management/Supervision Training
- Group Counseling Interventions
- Working with HIV/AIDS-Impacted Families
- Working Effectively with Parents
- Stress Management / Personal Health Issues
- Healthy Families Goal, History & Philosophy
- Professional Boundaries
- Parents as Teachers
- Child Abuse and Neglect
- Birth to Three
- Burnout Prevention
- Personal Safety
- Health and Nutrition
- First Time Mom
- Post Partum Depression
- Management and Supervision
- CORE Training
- ASQ Training
- Individual Family Support Plan
- Building Healthier Communities Through the Power of Effective Networking
- Language & Literacy
- Teamwork
- DSM-IV
- Nike GO Head Start Initiative
- Fatherhood Initiative
- I am Moving, I am Learning
- Interpersonal Effectiveness
- Multicultural Social Work
- Family and Community Partnership
- Mandated Reporter
- Head Start Monitoring Protocol
- Self Assessment and Refunding
- Program Governance
- Identification and Reporting of Child Victimization
- OSSE/SEA
- Powerschool
CETERFICATION
Master Credential Program; Study of Family & Human Development; Univ. of Connecticut, Jan. 2011
Timeline
Director of Family Engagement & Support Services-
Eagle Academy Public Charter School
06.2018 - Current
Family Housing Coordinator
The Community Partnership
07.2014 - 06.2018
Director of Family Social Services
Eagle Academy PCS
06.2010 - 06.2014
Family Services Manager
United Planning Organization (UPO)
03.2006 - 06.2010
Family Service Manager
Nations Capital Child & Family Dev.
01.2003 - 03.2006
Associate of Arts - Psychology
Argosy University
2011
University of Connecticut
Master Certificate-
Family & Human Development,
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