Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Receptionist

Lakia McCoy

Jacksonville,FL

Summary

Innovative Sales Development Manager 10 years of experience building sales teams and perpetuating brand image. Collaborative leader in sales development with creativity in client acquisition tactics and revenue generation. Established data analysis professional making numbers-driven operational decisions. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Overview

12
12
years of professional experience

Work History

Sales and Training Manager

Sam's Club, Walmart
06.2021 - Current
  • Directs club membership goals by selling memberships in field and in club using various techniques (for example, cold calling, outside
    appointments, membership drives).
  • Drives membership acquisition in assigned club by communicating goals, results, corporate directive.
  • Demonstrates exemplary actions and workload execution by modeling training processes to associates.
  • Illustrate new technology and tool functionality; delivering new program rollout training; and providing continuous learning and
    improvement possibilities.
  • Enables associate-membership engagement by working cross-functionally with members, managers, and associates to identify training gaps developmental needs.
  • Ensures training plans and materials are efficient.
  • Train associates to process and sell memberships, persuasive techniques to upgrade membership tier, and initiate store credit accounts.
  • Communicates relevant information on membership
    events, both inside and outside of club.
  • Assists associates with proper execution of membership plans to support achieving membership metrics.
  • Provide supervision and development opportunities for associates by coaching; mentoring; task delegation; providing recognition; and
    ensuring diversity awareness.
  • Assess and analyze sales team performance to determine areas of opportunity.
  • Analyzed sales metrics to identify opportunities for improvement and create action plans to capitalize on those opportunities.
  • Recruit, interview and hire team and implement ongoing coaching program to promote career development.
  • Exceed sales quotas and increased profitability through effective sales strategy and business planning.
  • Organize promotional events and partner with businesses within assigned territory to promote membership offers.
  • Led store to achieve 2022 Southeastern Market Club of Year.

Store Manager

Sephora Inside JCPenney
03.2019 - 05.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Achieved #1 for Top Fragrance Sales, February 2020.
  • Achieved top standing for all Jacksonville area stores.

Prestige Beauty Advisor

Target
09.2018 - 03.2019
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Brand Specialist

Too Faced Cosmetics LLC. YSL Cosmetics
01.2017 - 06.2018
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Ranked #49 of Top 50 Sales Reps Nationally.

Retail Team Lead

Bluemercury
09.2014 - 10.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Beauty Team Member

Sephora USA
03.2012 - 08.2014
  • Conducted one-on-one client consultations to identify skincare needs and answer questions regarding product lines.
  • Used artistic skills to create customized looks for clients by listening and interpreting personal style.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Executed programs and workshops for strategic customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Make-Up Artistry Certification - Make-Up

Lia Schorr Institute of Cosmetic Skin Care
New York, NY
02.2012

Some College (No Degree) - Business Management

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

International High School At Prospect Heights
Brooklyn, NY
06.1992

Skills

  • Business Development and Planning
  • Team Oversight
  • Coaching and Mentoring
  • Sales Territory Growth
  • Goals and Performance
  • Verbal and Written Communication
  • Team Development Strategies
  • Training Solutions Development
  • Sales Leadership Development
  • Performance Metric
  • Sales Leadership Development
  • Performance Metric

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Sales and Training Manager

Sam's Club, Walmart
06.2021 - Current

Store Manager

Sephora Inside JCPenney
03.2019 - 05.2021

Prestige Beauty Advisor

Target
09.2018 - 03.2019

Brand Specialist

Too Faced Cosmetics LLC. YSL Cosmetics
01.2017 - 06.2018

Retail Team Lead

Bluemercury
09.2014 - 10.2017

Beauty Team Member

Sephora USA
03.2012 - 08.2014

Make-Up Artistry Certification - Make-Up

Lia Schorr Institute of Cosmetic Skin Care

Some College (No Degree) - Business Management

Borough of Manhattan Community College of The City University of New York

High School Diploma -

International High School At Prospect Heights
Lakia McCoy