Delricko Diggins
Chapel Hill,NC
Summary
Professional fraud prevention expert with solid foundation in identifying and addressing fraudulent activities. Known for meticulous attention to detail and effective strategy implementation, ensuring robust fraud detection and prevention. Reliable team player with commitment to achieving results and adapting to evolving challenges, leveraging strong analytical and investigative skills. Diligent fraud investigation associate, adept at identifying and mitigating fraudulent activities. Proven track record in enhancing fraud detection processes and collaborating effectively with cross-functional teams. Demonstrated analytical and problem-solving skills to safeguard organizational assets. Adept at driving customer satisfaction and sales growth, I leveraged communication and relationship-building skills at Fidelity Investments to enhance team productivity and detect fraud. Excelled in conflict resolution and workflow management, consistently outperforming sales targets at Spectrum and T-Mobile. Proven track record in client security and satisfaction, with a goal-oriented mindset.
Overview
11
11
years of professional experience
Work History
CRA-customer Service
Fidelity Investments
11.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Actively served as the front line to fraud detection by recognizing suspicious money transfers
- Thoroughly reviewed customer accounts for suspicious activity
- Accurately verified customer information for account access
Sales Representative
Spectrum
12.2017 - 11.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted proactive consultative needs analysis for new and existing customers
- Developed product solutions
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
- Utilized knowledge of programming content, packaging, pricing, and billing system to re-market customer base
Associate Banker
Chase Bank
01.2021 - 01.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Opened accounts for new and existing customers
- Verified checks and identification for optimal customer security and satisfaction
- Investigating fraudulent activity within customer accounts
Sales Representative
T-Mobile
12.2013 - 02.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Key holder position
- Top five of stack ranker in the district for 2015
- Top performer in Q3 and Q4 in 2015
- Top three performers of 2013
Education
Bachelor of Science - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC06-2012
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Communication
- Time management
- Conflict Resolution
Timeline
CRA-customer Service
Fidelity Investments
11.2023 - Current
Associate Banker
Chase Bank
01.2021 - 01.2023
Sales Representative
Spectrum
12.2017 - 11.2023
Sales Representative
T-Mobile
12.2013 - 02.2017
Bachelor of Science - Criminal Justice
University of North Carolina At Pembroke
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Randolph Roark IIRandolph Roark II
Workplace Planning Consultant at Fidelity InvestmentsWorkplace Planning Consultant at Fidelity Investments
Arturo CastilloArturo Castillo
Workplace Planning Associate at Fidelity InvestmentsWorkplace Planning Associate at Fidelity Investments
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)
Sofia AubreySofia Aubrey
Nursing Assistant I at UNC Medical Center Transplant 5 WestNursing Assistant I at UNC Medical Center Transplant 5 West