Lakia Phillips
Kansas City,MO
Summary
Compassionate and dedicated entry-level Medical Assistant with years of healthcare experience. Passionate about delivering high-quality patient care, emphasizing preventive health and patient education. Utilizing academic background and comprehensive understanding of clinical services to excel in the Medical Assistant role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician
DaVita Kidney Care
10.2021 - 02.2023
- Company Overview: Enhanced efficiency of dialysis procedures.
- Administered dialysis treatments for patients with ESKD, AKI, and CKD
- Administrated Heparin, Saline, O2
- Collected blood samples using Fistula, Grafts, and CVC's (Central Venous Catheter) Veni-punctures
- Dialysis Center
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Customer Service Representative (Remote)
Dovenmuehle Mortgage Inc
05.2018 - 10.2021
- Facilitated homeowners' processing of payments, taxes, and insurance.
- Conducted detailed examination of escrow accounts for accurate records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative (Remote)
Maximus (Apple One Temp Agency)
07.2015 - 04.2018
- Processed unemployment Claims for North Carolina Unemployment
Phlebotomist
BPL Plasma Center
11.2013 - 06.2015
- Collected blood and plasma via venipuncture (needle stick) for all hospitals in the metropolitan area
Customer Service Representative (Remote)
Endurance Warranty LLC
01.2008 - 10.2013
- Processed payments for car warranties
- Processed claims for repairs
- Assisted customers with rental cars
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Mobile Phlebotomist
Community Blood Center of Greater Kansas City
11.2005 - 03.2008
- Traveled throughout the metropolitan areas collecting blood for all hospitals in the Kansas City area
Assembly Line Worker (Body Shop)
Ford Motor Company
03.2003 - 11.2005
- Assembled Transit and F-150 truck
- Used hand drills and auto mechanic equipment to assemble and build vehicles
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
Monitor Technician
Research Medical Center
03.2000 - 05.2003
- Monitored heart rhythms and heart rhythm readings
- Called codes for DNR patients
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
Patient Care Technician
Shawnee Mission Medical Center
01.2000 - 01.2003
- Worked directly under the supervision of a physician and RN
- Attended to patient care, including taking vital signs, blood draws, and urine collections
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Education
Clinical Medical Assistant Certificate Program -
Bryan University
Tempe, AZ05.2025
Diploma - Military Science
Northeast High School
Kansas City, MO06.1996
Skills
- Clinical
- Dialysis Experience
- Venipuncture
- Vital Signs
- Medical Terminology
- Medical receptionist
- Customer service
- Microsoft Office Suite
- Clerical experience
Certification
CPR Certification, 11/01/25
Timeline
Patient Care Technician
DaVita Kidney Care
10.2021 - 02.2023
Customer Service Representative (Remote)
Dovenmuehle Mortgage Inc
05.2018 - 10.2021
Customer Service Representative (Remote)
Maximus (Apple One Temp Agency)
07.2015 - 04.2018
Phlebotomist
BPL Plasma Center
11.2013 - 06.2015
Customer Service Representative (Remote)
Endurance Warranty LLC
01.2008 - 10.2013
Mobile Phlebotomist
Community Blood Center of Greater Kansas City
11.2005 - 03.2008
Assembly Line Worker (Body Shop)
Ford Motor Company
03.2003 - 11.2005
Monitor Technician
Research Medical Center
03.2000 - 05.2003
Patient Care Technician
Shawnee Mission Medical Center
01.2000 - 01.2003
Clinical Medical Assistant Certificate Program -
Bryan University
Diploma - Military Science
Northeast High School
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