Overview
Work History
Education
Certification
Hi, I’m

Lakia Rose-King

Colorado Springs,CO

Overview

4
Certificates
4

Continuing education experiences

2

1St time facility achievements

Work History

Multiple Companies

Child Care Assistant
05.2015 - Current

Job overview

  • Helped a caregiver feed, teach, and care for multiple children.

The Enchanted Florist 2

Floral Sales Associate
10.2023 - 12.2024

Job overview

  • All clerical and money handling tasks were done by me. I also introduced social media advertising to the business and ran that as well.
  • The establishment was very understaffed and there were times I was running the entire shop myself.
  • I would accept and create floral design orders, package and deliver them, log after delivery notes, and regulate walk-in customers along with any orders that came from them.
  • Collaborated with the floral design team to create visually appealing displays that showcased the beauty of different flower arrangements.
  • Maintained a clean and organized sales floor, ensuring that all products were properly displayed and easily accessible to customers.
  • Managed inventory levels by monitoring stock levels, placing orders for replenishment when necessary, and conducting regular audits to ensure accuracy.
  • Assisted in the coordination of special events such as weddings or corporate functions by providing expert advice on floral selections and arranging customized packages.
  • Trained new employees on product knowledge including flower care tips leading to improved customer experience.
  • Maintained accurate records of sales transactions including cash handling procedures reducing errors by 65%.

The Broadmoor Hotel

Telephone Coordinator
01.2019 - 06.2019

Job overview

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • I made sure customers were satisfied with their orders and any other accommodations they needed; I also lowered the complaint rate in regard to room service.
  • I received a score of 100 on the Forbes Travel Guide test which had never been done before.
  • Created different spreadsheets for servers and supervisors.
  • Conducted any task that the manager or supervisor could not fulfill at any time. This included: resolving administrative and clerical duties and discussing marketing strategies with executive directors.
  • Handled money payments and online payments along with the cash-out between servers. (I.e. collecting tips, checking receipts)
  • Efficiently operated a multi-line telephone system, handling an average of 60~100 calls per day.
  • Managed voicemail systems, ensuring messages were accurately recorded and promptly delivered to recipients.
  • Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude.
  • Demonstrated strong problem-solving skills by quickly identifying caller needs and finding appropriate solutions or resources.
  • Utilized computer software systems to log incoming/outgoing calls, track call metrics, and generate reports for management review.

Texas Roadhouse

Hostess
08.2018 - 02.2019

Job overview

  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Managed the seating chart efficiently to ensure optimal use of available tables.
  • Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests.
  • Provided accurate wait time estimates to guests, managing expectations in a professional manner.
  • Ensured compliance with health code regulations by monitoring dining areas for cleanliness.

Education

Ed2go
Online

Certificate from Medical Assistant

Certification

BLS

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Lakia Rose-King