Lakia Trotter
Baltimore,MD
Summary
A DEDICATED AUTHORIZATION COORDINATOR WITH OVER 4 + YEARS OF EXPERIENCE SUCCESSFULLY PROVIDING AUTHORIZATION SUPPORT TO THE ONCOLOGY DEPARTMENT. CONVERSANT OF MULTIPLE INSURANCE PLANS AND POLICIES, ADEPT IN DENIALS AND APPEALS FOR CANCER DRUGS. PROFICIENT IN A WIDE RANGE OF COMPUTER APPLICATIONS, WELL-DEVELOPED COMMUNICATION AND CUSTOMER SERVICE SKILLS, PROVEN ABILITY TO EFFICIENTLY MEET TIGHT DEADLINES, AND A PROACTIVE PROBLEM-SOLVER WHO GETS THE JOB DONE.
Overview
10
10
years of professional experience
Work History
Ambulatory Practice Coordinator I
University of Maryland Medical System
08.2020 - Current
- Verify patient benefits and eligibility prior to completing referral
- Effectively utilize the EMR, as well as, online authorization sites for medication programs, i.e
- CoverMyMeds
- Review and reconciliation of EMR workqueues pertaining to referral and authorization needs
- Monitor and track authorizations
- Copy and fax information requested by insurance carriers
- Establish and maintain effective working relationships with providers, team members, and insurance companies
- Obtain approval/ denial letters
- Initiate re-authorizations that are set to expire 14 days prior to the term date
- Adhere to state and federal requirements
- Full participation in the day to day operations of the practice
- Ability to work independently and prioritize tasks
- Maintains professionalism under pressure with the continued ability to multitask
- Consistent demonstration of UMMC Values
- Utilizes resources effectively to address concerns, navigate new processes, and foster a learning environment
- Takes ownership of daily responsibilities
- Continues to be able to work independently without supervision
- Treats everyone respectfully to build and maintain trust
- Demonstrates a strong and consistent moral code and meets commitments
- Active listener and able to convey clear messages verbally and in written format.
Telephone Triage Coordinator
University of Maryland Medical System
01.2019 - 08.2020
- Demonstrated exemplary phone etiquette with both internal and external patients
- Ability to utilize multi-line phone system and software within call center to handle internal and external calls pertaining to patient care
- Facilitated 100-150 calls daily, retrieved messages and returned calls
- Scheduled appointments for patients
- Built relationships with Doctors and team members
- Maintained professionalism under pressure with the continued ability to multitask
- Highly effective verbal, written, and interpersonal skills to effectively communicate with internal and external patients
- Intervene and resolve patient concerns and complaints at point of service
- Accurately documented patient related needs within the EMR system.
Front Desk Coordinator
University of MD Community Women’s Health
05.2018 - 01.2019
- Managed 150-200 calls per day
- Scheduled/rescheduled/canceled appointments
- Created telephone encounter in EPIC
- Checked patients in/out, collected copayments, instructed patients of future appointments
- Scanned documents (consent forms, medical records, lab reports, and registration forms, insurance cards and ID cards)
- Successfully entered/updated patient’s demographic information and verified insurance electronically using Med or RTE or IVR and AVR and verified verbally
- Full participation in the day to day operations of the practice
- Maintained professionalism under pressure with the continued ability to multitask.
Administrative Assistant
Ajilon
08.2014 - 11.2017
- Arranged, scheduled and coordinated meetings in the conference rooms, and ordering food for the meetings
- Assisted with practice projects, huddles and quality improvement initiatives
- Also prepared professional correspondence, meeting agenda, memorandum, invoices and various reports, and other various administrative duties
- Highly effective verbal, written, and interpersonal skills to effectively communicate with internal and external customers
- Adhered to intense productivity metrics with the ability to work within mandated timelines and expectations and multi tasked many projects that may or may not have been related
- Created PowerPoint presentations used for business development
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists
- Executed basic bookkeeping and accounting support for activities and initiate purchase requisitions, took and transcribed minutes, assisted in the preparation of regularly scheduled reports, developed and maintained a filing system, and maintained contact lists
- Contributed to the coordination of company’s sponsored functions
- Administered to the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Received and delivered the mail and all packages from FED EX &UPS, made bank deposits, ordered supplies, coordinated the purchasing of stationary and kept track of all inventory
- Assisted leadership with establishing and monitoring productivity metrics of staff
- Utilized resources effectively to address concerns, navigate new processes, and foster a learning environment
- Aided practice leadership with supply tracking, and resource allocation while being mindful of practice budget.
- Managed database systems containing customer contact information.
Education
University of Maryland Eastern Shore
01.1995
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Jabber
- SharePoint
- Skype for business
- EPIC
- WebEx
- Beacon
- EVS
- Switchboard
- Multi Screens
- Patient Scheduling
- HIPAA Compliance
ABILITIES & KEY SKILLS
Strong work ethic, professional with strong technical, interpersonal, and communication skills, critical thinking, problem solving skills, excellent time management skills, ability to multi-task and prioritize work, detail oriented, flexible, and a team player. Also has experience in, scheduling and calendar management, Office Equipment Operations and Telephone Receptionist.
Timeline
Ambulatory Practice Coordinator I
University of Maryland Medical System
08.2020 - Current
Telephone Triage Coordinator
University of Maryland Medical System
01.2019 - 08.2020
Front Desk Coordinator
University of MD Community Women’s Health
05.2018 - 01.2019
Administrative Assistant
Ajilon
08.2014 - 11.2017
University of Maryland Eastern Shore