LAKIESHA BRISSETT-WILKIE
Raeford,NC
Summary
Organized Military Financial Aid Counselor who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments. Extensive experience working with and technical knowledge of student financial aid programs. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision-making. Maintains positive attitude and works hard to build team relationships. Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 11 years of related experience.
Overview
16
16
years of professional experience
Work History
Lead Military Financial Aid Advisor
Post University
09.2014 - Current
- Develop and implement weekly training programs for new military financial aid advisors, ensuring their knowledge concerning military education benefits and regulations
- Implement three strategies to increase military enrollment in financial aid programs
- Collaborate with admissions and academic departments to identify and develop financial aid options for military students
- Analyze data and metrics related to military financial aid programs to identify trends and make data-driven recommendations for program improvement
- Led and managed team of military financial aid advisors, providing guidance, support, and training ensuring effective assistance for military students with their financial aid applications.
Peer Advisor/ Client Service Representative
University of Connecticut Office of Financial Aid
08.2011 - 05.2014
- Provide administrative support to students and parents
- Address 10 to 20 questions/concerns daily about Financial Aid process, by phone or in person.
- Maintained and managed customer files and databases
- Responded to customer calls and emails to answer questions about products and services
Admission Assistant
Middlesex Community College
08.2008 - 08.2011
- Making appointments with students
- Greeting prospective students and their families
- Respond to over 10 inquiries by phone daily.
Education
Graduate Certificate in Online Teaching -
Post University
Waterbury, CT05.2019
Masters Degree in Higher Education Administration - undefined
Post University
Waterbury, CT05.2018
Bachelors of Arts in Political Science / Human Rights - undefined
University of Connecticut
Storrs, CT05.2014
Associates in General Studies - undefined
Middlesex Community College
Middletown, CT07.2011
Diploma - undefined
F.T. Maloney High School
Meriden, CT07.2008
Skills
- Administrative abilities
- Eligibility guidelines
- Tuition assistance
- Application Analysis
- Student advisement
- Microsoft Office
- Verification processes
- Payment plans
- Loan Processing
- Debt management
Professional References
- Mike Greer, Senior Project Manager, University of Massachusetts, (860) 324-5078, magdbz@gmail.com
- Mariah Conn, Associate Director Student Accounts Nursing ADP, Post University, (203) 984-4906, mariah.conn22@gmail.com
- Christopher Fusco, VP of Finance Options, Post University, (203) 525-6745, cfusco@post.edu
Timeline
Lead Military Financial Aid Advisor
Post University
09.2014 - Current
Peer Advisor/ Client Service Representative
University of Connecticut Office of Financial Aid
08.2011 - 05.2014
Admission Assistant
Middlesex Community College
08.2008 - 08.2011
Graduate Certificate in Online Teaching -
Post University
Masters Degree in Higher Education Administration - undefined
Post University
Bachelors of Arts in Political Science / Human Rights - undefined
University of Connecticut
Associates in General Studies - undefined
Middlesex Community College
Diploma - undefined
F.T. Maloney High School
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