Lakiesha Lee
Flint,MI
Summary
Experienced Stylist with 10 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use various tools and products to achieve desired outcomes.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens
04.2020 - 07.2021
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Completed insurance forms and billed insurance companies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Assistant Manager
Dominos Pizza Inc.
08.2015 - 08.2016
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Receptionist
Human Investment Inc.
02.2010 - 02.2011
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Education
GED -
Westwood Heights
Flint06.2023
Skills
- Inventory organization
- Drug utilization review
- Effective communication skills
- Quality Control Procedures
- Appointment Scheduling
- Problem Resolution
- Multi-line phone talent
- Store maintenance
- Clerical Support
- Administrative Support
- Bookkeeping
- Verbal and written communication
- Basic accounting
Timeline
Pharmacy Technician Trainee
Walgreens
04.2020 - 07.2021
Assistant Manager
Dominos Pizza Inc.
08.2015 - 08.2016
Receptionist
Human Investment Inc.
02.2010 - 02.2011
GED -
Westwood Heights
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