Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakiesha Lee

Flint,MI

Summary

I am an organized, efficient and hard working person, and am willing to discover and accept new ideas and skills which can be put into practice effectively.

Overview

13
13
years of professional experience

Work History

Direct Care Worker

Pal's Place
03.2022 - 03.2023
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Pharmacy Technician Trainee

Walgreens
03.2020 - 08.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Provided exceptional customer service, answering queries and guiding patients in medication management.

Resident Assistant

Landings of Genesee Valley
11.2017 - 11.2018
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.

Campus Care Attendant

Great Lakes Caring Home Health and Hospice
11.2016 - 11.2017
  • Improved patient comfort by providing attentive and compassionate care.
  • Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.
  • Developed strong rapport with patients, establishing trust through empathetic listening and genuine concern for their wellbeing.
  • Provided emotional support for patients and families during challenging times, fostering a supportive environment.
  • Streamlined household management tasks such as laundry services, light housekeeping, and shopping for patients'' personal needs.
  • Ensured proper nutrition for patients through meal preparation according to dietary restrictions or preferences.
  • Monitored vital signs and reported any changes in the health status of patients to nursing staff promptly.
  • Administered medications as prescribed by physicians, ensuring accurate dosage and adherence to safety protocols.
  • Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.

Assistant Manager

Domino's Pizza
03.2016 - 11.2016
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Receptionist

Human Investment Inc
02.2010 - 02.2011
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Cosmetology Cetrificate - Cosmetology

Charles Stewart Mott Community College
Flint, MI
08.2024

GED -

Westwood Heights
Flint, MI
06.2023

Skills

  • First aid and safety
  • Compassionate Caregiving
  • Meal Preparation
  • Patient Care
  • Customer Relationship Management (CRM)
  • Team motivation
  • Operations Management
  • Problem-solving skills
  • Effective communication skills
  • Patient confidentiality
  • Medication Storage Procedures
  • Dosage Form Preparation

Timeline

Direct Care Worker

Pal's Place
03.2022 - 03.2023

Pharmacy Technician Trainee

Walgreens
03.2020 - 08.2021

Resident Assistant

Landings of Genesee Valley
11.2017 - 11.2018

Campus Care Attendant

Great Lakes Caring Home Health and Hospice
11.2016 - 11.2017

Assistant Manager

Domino's Pizza
03.2016 - 11.2016

Receptionist

Human Investment Inc
02.2010 - 02.2011

Cosmetology Cetrificate - Cosmetology

Charles Stewart Mott Community College

GED -

Westwood Heights

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Lakiesha Lee