Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakiesha Parks

New Orleans

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrated exceptional problem-solving and team collaboration skills, ensuring adherence to billing regulations and compliance requirements.

Overview

10
10
years of professional experience

Work History

Billing Specialist

St. Andrew Healthcare
06.2021 - 11.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.

Office Coordinator

Nexion Health Care
02.2016 - 06.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.

Surgery Scheduling Coordinator

Memorial Hermann Hospital
03.2015 - 06.2021
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Checked patients in and out and collected payments.

Education

High School Diploma -

John F. Kennedy
New Orleans, LA

Skills

  • Customer service
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Account reconciliation
  • Patient account management
  • Medical billing expertise
  • Month-end closing procedures
  • Team collaboration
  • Regulatory compliance
  • Verbal and written communication
  • Attention to detail
  • Problem-solving
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Medical billing and collections

Timeline

Billing Specialist

St. Andrew Healthcare
06.2021 - 11.2024

Office Coordinator

Nexion Health Care
02.2016 - 06.2021

Surgery Scheduling Coordinator

Memorial Hermann Hospital
03.2015 - 06.2021

High School Diploma -

John F. Kennedy

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Lakiesha Parks