Lakeisha Weaver
Antioch,CA
Summary
Customer Service Supervisor with over 11 years of expertise, distinguished for advancing business and management principles, ensuring safety compliance, and excelling in strategic thinking. Demonstrated success in enhancing team efficiency and customer satisfaction by 20% through innovative leadership in continuous learning programs and operational forecasting. Aims to apply profound knowledge in operations management and talent management to drive a culture of accountability and continuous improvement.
Overview
11
11
years of professional experience
Work History
Operations Lead
FedEx Express
Oakland, CA
06.2018 - Current
- Initiated and led continuous learning programs resulting in a 20% improvement in team efficiency and customer satisfaction
- Supports the supervisor in implementing operational forecasting strategies
- Collaborate with the supervisor to ensure compliance with company values in the role of a lead
- Actively coordinate with all departments to ensure the station's on-time performance, employee morale, and customer satisfaction
- Respond to and resolve customer questions, requests, or complaints promptly and effectively
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Meet or exceed performance goals through effective decision-making and accountability measures
- Assign and track agents for training compliance, ensuring a skilled and knowledgeable workforce
- Report status updates to leaders and employees consistently, fostering transparent communication
- Drive performance processes by forecasting operational situations, monitoring, and achieving results against key metrics, and holding responsible parties accountable
- Work with staff planning to build bids aligned with departmental hourly goals
- Perform administrative duties, including building shift bids, closing bids, managing daily work assignments, overseeing daily payroll, and monitoring staffing levels in all areas
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- Address performance and safety concerns in a timely manner, ensuring secure and efficient operation
- Maintain and ensure the availability of all equipment required for smooth operations.
Material Handler
FedEx Express
Oakland, CA
02.2015 - 06.2018
- Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution
- Contributes to the orderly operation of stock and/or materials storage area
- Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders
- Maintains in-process inventory at work centers by delivering and opening materials and supplies
- Locates and packs materials for shipping
- Documents materials and records units delivered and location of units
- Receives credit-return material and supplies from production by verifying materials and supply codes, lot numbers, and quantities.
Scheduling Coordinator
Maxim Staffing
Walnut Creek, CA
02.2013 - 01.2015
- Determined purpose for call and scheduling patients in Epic system for same day, same site, afterhours, and immediate care
- Documented current health insurance information and reviews and updates patient demographic
- Referenced physician and credentialing protocols to assure accurate scheduling
- Assisted patients with obtaining appointments to other physician sites and scheduling laboratory or radiology testing
- Participated in the collection of patients co-payments and balances
- Spearheaded switchboard duties as assigned
- Identified duplicate patients and completed patient merge requests.
Education
Pharmacy Technician -
Mt. Diablo Adult School
01.2010
Medical Assistant -
Regional Occupational Program
01.2003
Skills
- Forecasting operations
- Administration of labor contracts
- Strategic Thinking
- Safety Compliance
- Principles in business and management
- Talent Management
- Customer Satisfaction
- Leadership and Guidance
- Adherence of Company Values and Policies
- Operations Management
Timeline
Operations Lead
FedEx Express
06.2018 - Current
Material Handler
FedEx Express
02.2015 - 06.2018
Scheduling Coordinator
Maxim Staffing
02.2013 - 01.2015
Pharmacy Technician -
Mt. Diablo Adult School
Medical Assistant -
Regional Occupational Program