Lakiesha Weaver
Antioch,CA
Summary
Experienced across various industries, I specialize in operational excellence, customer service, and administrative support. At FedEx Express, I led continuous learning programs, improving team efficiency by 20%. Collaborating closely with supervisors, I ensure compliance with company values and oversee day-to-day airport operations. Additionally, my tenure at Weaver’s Clean and Sober Independent Living equipped me with skills in inventory management and shipping logistics. As a Registration/Scheduler at Bright Star Healthcare, I managed patient scheduling and facilitated referrals, while as a Clerk at Hospice of Contra Costa, I maintained efficient filing systems and upheld confidentiality protocols.
Overview
16
16
years of professional experience
Work History
Communication Operator
Kaiser Permanente
07.2024 - Current
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Efficiently handled and route high volume of incoming calls daily, from customers providing outstanding customer service to callers ensuring prompt connection to appropriate departments and paging individuals and departments over PA system.
Inventory Controller
FedEx Express
09.2015 - Current
- Implemented and led continuous learning programs resulting in a 20% improvement in team efficiency and customer satisfaction
- Supports the supervisor in implementing operational forecasting strategies
- Collaborate with the supervisor to ensure compliance with company values in the role of a lead
- Actively coordinate with all departments to ensure the station's on-time performance, employee morale, and customer satisfaction
- Respond to and resolve customer questions, requests, or complaints promptly and effectively
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Meet or exceed performance goals through effective decision-making and accountability measures
- Assign and track agents for training compliance, ensuring a skilled and knowledgeable workforce
- Drive performance processes by forecasting operational situations, monitoring, and achieving results against key metrics, and holding responsible parties accountable
Housekeeping
R & W Family Management
08.2015 - Current
- Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution
- Contributes to the orderly operation of stock and/or materials storage area
- Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders
- Maintains in-process inventory at work centers by delivering and opening materials and supplies
- Locates and packs materials for shipping
- Documents materials and records units delivered and location of units
- Receives credit-return material and supplies from production by verifying materials and supply codes, lot numbers, and quantities
Registration/Scheduler
Bright Star Healthcare
07.2010 - 08.2015
- Determined purpose for call and scheduling patients in Epic system for same day, same site, afterhours, and immediate care
- Documented current health insurance information and reviews and updates patient demographic
- Referenced physician and credentialing protocols to assure accurate scheduling
- Assisted patients with obtaining appointments to other physician sites and scheduling laboratory or radiology testing
- Participated in the collection of patients co-payments and balances
- Spearheaded switchboard duties as assigned
- Identified duplicate patients and completed patient merge requests
Clerk
Hospice of Contra Costa
08.2008 - 07.2010
- Check incoming paperwork (correspondence, invoices, etc.) and make copies before distributing
- Sort papers alphabetically and according to content, dates, significance etc
- Create or update records with new files and information
- Store all paperwork in designated places securing the important documents
- Enter paperwork into an electronic system either by data entry or by using optical scanners
- Handled all requests to access files and keep logs of borrowed papers
- Develop an efficient filing system to make updating and retrieving files easier
- Follow policies and confidentiality dictations and safeguard data and information
Education
Pharmacy Technician -
Mt. Diablo Adult School
Concord, CA01.2010
Medical Assistant -
Regional Occupational Program
Concord, CA01.2003
Skills
- Forecasting operations
- Strategic Thinking
- Principles of Business Management
- Adherence of Company and Policies
- Patient Advocacy
- Referral Coordination
- Supply Management
- Inventory Control
- Administrative Support
- Receiving and Inspection
- Quality Control
- Team Collaboration
- Management
- Administrative Support
- Supply Management
- Receiving and inspection
- Quality Control
- Communication liaison
- Team Collaboration
- Patient Advocacy
- Referral Coordination
Timeline
Communication Operator
Kaiser Permanente
07.2024 - Current
Inventory Controller
FedEx Express
09.2015 - Current
Housekeeping
R & W Family Management
08.2015 - Current
Registration/Scheduler
Bright Star Healthcare
07.2010 - 08.2015
Clerk
Hospice of Contra Costa
08.2008 - 07.2010
Pharmacy Technician -
Mt. Diablo Adult School
Medical Assistant -
Regional Occupational Program
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