Summary
Overview
Work History
Education
Skills
Qualification Summary
Timeline
Generic

LAKIESHA K. Thompson

Novi,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

Real Estate Agent

Vylla Home
04.2018 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Reviewed market research data and changed sales plans accordingly.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Reviewed and executed confidential documents, contracts and disclosures.

Correctional Officer 2 (Sanitation Officer)

Baltimore City Correctional Center
04.2012 - 10.2016
  • Supervise inmates to ensure proper maintenance and cleanliness of Facility
  • Perpetual inventory (daily, weekly, monthly) of Chemical supplies for auditing purposes
  • Payroll for inmates via Microsoft Office
  • Organize and conduct monthly meetings with audit team, superior officers, and auditors
  • Order and receive Supplies and equipment for sanitation department on a weekly basis
  • Trained inmates for employment in multiple jobs while organizing job placement and displacement
  • Complete and maintain reports on activities, job assignment, corrective, and disciplinary action for over 80 inmates
  • Corresponded to officials via email for the purpose of daily activity of the facility which included revised memos, and reports and statuses of assigned duties
  • Transport inmates to multiple work sites
  • Supervise inmate tasks that include litter pick up and outside sanitation
  • Perform frequent pat-down and searches throughout the day
  • Maintain a written daily log
  • Correspond with Facility throughout the day.

Correctional Officer 1

Baltimore City Correctional Center
02.2011 - 10.2016
  • Supervising inmates on their housing units
  • Maintain security of correctional facility
  • Maintain log for count and all activity of inmates
  • Detain inmates when necessary.

Customer Service Representative

La-Z-Boy
01.2010 - 04.2011
  • Answer multiple lines, for customer complaints
  • Log complaint and transferred calls to appropriate departments
  • Track prior complaints
  • Assist Manager in daily tasks which included revising memos, emails, and complaint.

Bank Teller

Comerica Bank
12.2007 - 05.2008
  • Greet customers and assist with bank account transactions
  • Provided customer records, account statements and copies of checks.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Cash handling for amounts up to $50,000
  • Data entry in different computer systems to enter amounts deposited and withdrawn
  • Answer multiple phone lines to provide customer service and assist with any needs of the branch.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Cashier

CVS Pharmacy
05.2007 - 01.2008
  • CVS drug store chain customer service representative
  • Handle cash and credit transactions, balance cash register, prepare for audits
  • Greeting and assisting customers, pricing products, stock merchandise
  • Answer phone lines, transfer calls.

Security Guard (Officer)

Securitas
01.2005 - 07.2006
  • Dispatched Outgoing Semi Trucks
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitor facility via camera, secure premises, answer phones
  • Data entry in different computer systems, maintain daily log.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

High School Diploma -

Southfield High School
Southfield, MI

Office Automation

Wayne State University
Detroit, MI

Skills

  • Paperwork Processing
  • Call Management
  • Consultative Sales
  • Scheduling
  • Account Updating
  • Information Security
  • Data Collection
  • Data Entry
  • Report Generation
  • Complaint Resolution
  • Product Knowledge
  • Reading Comprehension
  • Coordination
  • Conflict Mediation
  • [Software] CRM System Proficiency
  • Documentation
  • Process Optimization
  • Problem-Solving Abilities
  • Customer Service
  • Professional Telephone Demeanor
  • Quality Assurance Controls
  • Money Handling Abilities
  • Staff Education and Training
  • Office Equipment Proficiency
  • Customer Relations
  • Team Development
  • Administrative Support
  • Training Development Aptitude
  • Multi-Line Phone Talent
  • Microsoft Office Suite
  • Lead Generation

Qualification Summary

  • Leadership
  • Organizational Skills
  • Attention to Detail
  • Time management and Prioritization skills
  • Stellar verbal and written communication skills
  • Eagerness to learn.
  • Strong Problem Solving Skills
  • Team Player
  • Effective Multi tasking

Timeline

Real Estate Agent

Vylla Home
04.2018 - Current

Correctional Officer 2 (Sanitation Officer)

Baltimore City Correctional Center
04.2012 - 10.2016

Correctional Officer 1

Baltimore City Correctional Center
02.2011 - 10.2016

Customer Service Representative

La-Z-Boy
01.2010 - 04.2011

Bank Teller

Comerica Bank
12.2007 - 05.2008

Cashier

CVS Pharmacy
05.2007 - 01.2008

Security Guard (Officer)

Securitas
01.2005 - 07.2006

High School Diploma -

Southfield High School

Office Automation

Wayne State University

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LAKIESHA K. Thompson