LaKietha Jones

Collects and provides patient and payor information to facilitate account resolution.

· Responds to all types of account inquires through written, verbal or electronic correspondence.

· Works collector queue daily utilizing appropriate collection system and reports.

· Responsible for requesting and forwarding all required documentation to payers.

· Demonstrates knowledge of standard bill forms and filing requirements.

· Identify and resolve credit balances with the appropriate follow up activities within payor timely guidelines.

· Identify and communicate trends impacting account resolution.

· Appropriately documents patient accounting host system or other systems utilized by the organization in accordance with policy and procedures.