Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakietra Milligan

Ferriday,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Goodwill Inc
01.2023 - 08.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Representative

Loss Prevention
12.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Administrative Assistant

D&T Construction Company
03.2016 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Substitute Teacher, K-12

Concordia Parish School Board
08.2014 - 05.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Education

Associate of Science - Small Business Track Training

Southern University And A & M College
Baton Rouge, LA
08.2016

High School Diploma -

Ferriday High School
Ferriday, LA
05.1999

Skills

  • Hiring and Training
  • Freight Flow
  • Maintaining Clean Work Areas
  • Time Management
  • Instructing
  • Sales Team Supervision

Timeline

Assistant Store Manager

Goodwill Inc
01.2023 - 08.2023

Customer Service Representative

Loss Prevention
12.2021 - 10.2022

Administrative Assistant

D&T Construction Company
03.2016 - 08.2021

Substitute Teacher, K-12

Concordia Parish School Board
08.2014 - 05.2018

Associate of Science - Small Business Track Training

Southern University And A & M College

High School Diploma -

Ferriday High School

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Lakietra Milligan