Project Management Professional with experience working with teams to accomplish short- and long-term project goals.
Hi, I’m
Lakievia Johnson, MBA, CAPM, PMP
Project Manager
North Augusta,S.C.
Summary
Overview
9
years of professional experience
1
Certification
Work History
The Institute for Functional Medicine
Project Specialist
05.2023 - Current
Job overview
- Work collaboratively across the organization utilizing predictive, agile, and hybrid methods of project management to drive and achieve goals for projects and programs
- Co-lead the IFM at Work program: an internal initiative designed to provide ongoing project management training and development for employees
- Initiate the organization of projects as an Asana Ambassador and project board architect
- Develop and modify project plans, monitor project progress, and communicate project performance using Asana
- Track project accomplishments, milestones, timelines, recommending changes as needed.
STEPS Academic Advising and Education, LLC
Founder and Lead Education Catalyst
05.2021 - Current
Job overview
- Assist students with the college preparation, selection, and enrollment process
- Help students discover their inner passions and align academic goals through academic coaching
- Manage marketing, organizational budget, create contracts, and monitor activities, ensuring adherence to the agreed upon service scope of work.
Comcast
Virtual Call Center Representative Inbound Sales
01.2023 - 05.2023
Job overview
- Sold company products and services while interacting with new and existing customers via telephone
- Established rapport and promoted relationships by providing a unique positive experience for each customer through personalizing sales interactions
- Consistently demonstrated professionalism and integrity with a warm and friendly demeanor to customers and teammates.
Hueman People SolutionsJacksonville, FL
Recruiter I
03.2022 - 08.2022
Job overview
- Developed and managed an effective campus outreach program for a non-profit medical organization, supporting the fill of 15+ high-need medical positions
- Created processes and tools to support the Allied Health's medical graduate recruitment initiative
- Initiated, monitored, controlled, and closed various campus projects and trained other team members as needed.
Young Professionals of Asheville (YPA)Asheville, NC
Professional Development Co-Chair
07.2020 - 08.2021
Job overview
- Received sponsorship valued at $1,000 from the PMI-Metrolina Chapter to support a member appreciation drive
- Planned, implemented, and monitored the progress and quality of professional development events
- Supported effective communication, collaborated, and followed up with all stakeholders.
Tutor.comNew York, NY
Master Tutor
11.2019 - 08.2021
Job overview
- Named, "Favorite Tutor," by over 250 students
- Adjusted content and delivery to accommodate student diversity and learning preferences
- Supported students completing assignments in diverse subjects, including Writing and Business Management, Business Law, Career Planning, and Academic Success.
GPM, CorpAsheville, NC
Client Services Engineer
01.2020 - 10.2020
Job overview
- Developed a New-Hire Orientation Program; trained over 15 new employees, including senior executives
- Provided support to over 50 medical providers experiencing healthcare management software issues
- Identified opportunities to increase service by collecting client feedback and disseminating it to leadership.
Avadim Health, Inc.Asheville, NC
Sales Support Coordinator
07.2019 - 12.2019
Job overview
- Planned, led, and assisted with technical and non-technical projects; selected and installed an inventory management system to effectively categorize, organize, and distribute sales support supplies
- Wrote and maintained department's training manual, ensuring clear understanding of processes and procedures
- Collaborated with senior leadership and team members to write correspondence for the Sales Team.
FULL CreativePortland, OR
Client Experience Associate
02.2019 - 07.2019
Job overview
- Exhibited strong communication and organizational skills by serving as a remote administrative assistant
- Helped organize, and hosted learning meetups to seek out additional opportunities for growth
- Fostered trust, commitment, team spirit, and a culture of inclusivity as a Heart of Agile Community Member.
ReUp EducationSan Francisco, CA
Success Coach
05.2017 - 10.2018
Job overview
- Successfully improved the onboarding process for 12+ partner universities, achieving project goals
- Recognized great performance as the co-creator of an employee appreciation committee
- Optimized the organizational process for scheduling and managing student appointments using new technologies.
Helix EducationSalt Lake City, UT
Academic Advisor
08.2015 - 04.2017
Job overview
- Exhibited strong written and oral communication skills as the university campus liaison
- Assessed, monitored, and developed academic program plans to ensure the academic compliance of adult learners
- Collaborated with department chairs and lead instructors to forecast and analyze student enrollment.
Helix EducationSalt Lake City, UT
Enrollment Specialist
03.2015 - 08.2015
Job overview
- Received Regional Teamwork Award for my contributions to the enrollment team
- Worked independently and across various teams to help manage the enrollment office
- Maintained student enrollment records and monitored the receipt of additional documents.
MAU Workforce SolutionsAugusta, GA
SAP Incident Manager
08.2014 - 03.2015
Job overview
- Managed and triaged CRM/Ticketing system to assign technical support requests to IT team members
- Facilitated daily progress meetings and maintained meeting minutes to monitor project status
- Other duties and responsibilities included supporting and working with the contract workers and IT managers.
Education
Liberty University
Doctor of Strategic Leadership
10.2025
University Overview
Western Governors UniversitySalt Lake City, UT
MBA from Management And Strategy
07.2014
University Overview
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Marketing Management
12.2011
University Overview
Skills
- Dedicated to education, training, lifelong learning, and professional development
- 15 years of Customer Service Experience
- Excellent cross-functional collaboration, interpersonal, negotiation, and verbal communication skills
- Strong technical writing, proofreading, and editing skills
- Innovative and strategic thinker who enjoys managing projects and communicating opportunities
- Knowledge of Project Management software, including Microsoft Project, Trello, and Asana
- Process Improvement Initiatives
- Project Forecasting
- Project Requirements
- Project Support
Certification
- PMI Project Management Professional (PMP), Active
- PMI Certified Associate in Project Management (CAPM), Active
- PMI Professional in Business Analysis (PMI-PBA), In Progress
Timeline
Project Specialist
The Institute for Functional Medicine
05.2023 - Current
Virtual Call Center Representative Inbound Sales
Comcast
01.2023 - 05.2023
Recruiter I
Hueman People Solutions
03.2022 - 08.2022
Founder and Lead Education Catalyst
STEPS Academic Advising and Education, LLC
05.2021 - Current
Professional Development Co-Chair
Young Professionals of Asheville (YPA)
07.2020 - 08.2021
Client Services Engineer
GPM, Corp
01.2020 - 10.2020
Master Tutor
Tutor.com
11.2019 - 08.2021
Sales Support Coordinator
Avadim Health, Inc.
07.2019 - 12.2019
Client Experience Associate
FULL Creative
02.2019 - 07.2019
Success Coach
ReUp Education
05.2017 - 10.2018
Academic Advisor
Helix Education
08.2015 - 04.2017
Enrollment Specialist
Helix Education
03.2015 - 08.2015
SAP Incident Manager
MAU Workforce Solutions
08.2014 - 03.2015
Liberty University
Doctor of Strategic Leadership
Western Governors University
MBA from Management And Strategy
Western Governors University
Bachelor of Science from Marketing Management
- PMI Project Management Professional (PMP), Active
- PMI Certified Associate in Project Management (CAPM), Active
- PMI Professional in Business Analysis (PMI-PBA), In Progress
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