Lakilra Flowe
Charlotte,NC
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
8
8
years of professional experience
Work History
Night Auditor
Spring Hill Suites
Charlotte, NC
11.2023 - Current
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
Inventory Specialist
Coca-Cola
Charlotte, NC
01.2020 - 11.2023
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
- Utilized barcode scanners to quickly update inventories in the system.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Responded promptly to requests from customers regarding product availability.
- Ensured proper storage conditions for all items in the warehouse.
Assistant Director
Four Leaf Clover
Charlotte, NC
06.2016 - 01.2020
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Managed schedules by completing work accurately and on time.
- Supported work-life balance to improve staff morale.
Education
Diploma
Hawthorne High, NC
Hawthorne Lane01-2011
Skills
- Balancing Accounts
- Clerical Duties
- Complaints Management
- Multitasking and Organization
- Lobby Housekeeping
- Guest Services
- Teamwork and Collaboration
- Financial Reporting
- Front Desk Operations
- Processing Registrations
Timeline
Night Auditor
Spring Hill Suites
11.2023 - Current
Inventory Specialist
Coca-Cola
01.2020 - 11.2023
Assistant Director
Four Leaf Clover
06.2016 - 01.2020
Diploma
Hawthorne High, NC