LaKim Shepard
Florence,SC
Summary
Proven track record in vocational rehabilitation and client advocacy, demonstrated at Florence County Disabilities and Special Needs. Excelled in fostering employer partnerships and enhancing client employment success, leveraging strong problem-solving and collaboration skills. Achieved notable increases in job retention rates, underscoring a commitment to workforce readiness and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vocational Specialist
Florence County Disabilities and Special Needs
2023.03 - Current
- Collaborated with employers to create suitable job opportunities for clients, fostering strong community partnerships.
- Monitored client progress within their respective jobs, offering additional support or resources as needed to ensure long-term success in the workplace.
- Coordinated with multidisciplinary teams to address barriers hindering clients'' employment success, resulting in increased retention rates.
- Counseled unemployed individuals to determine suitable vocational goals, interests and aptitudes.
- Established relationships with local community organizations, expanding resources available to better serve clientele needs.
- Evaluated the effectiveness of vocational services provided, implementing necessary improvements for optimal client satisfaction.
- Provided ongoing support to clients throughout their job search process, ensuring successful employment outcomes.
- Maintained detailed case notes regarding client progress, ensuring effective communication among team members and accurate reporting of outcomes.
- Promoted a positive work environment, effectively managing conflicts and resolving issues among both staff members and clients.
Claims Processor
Company, Blue Cross Blue Shield
2021.08 - 2022.07
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Department Manager
Walmart
2012.04 - 2016.02
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Customer Service Representative
ADP
2010.06 - 2011.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Medical Scribe
Darlington Tech
Darlington, SC07.2019
Diploma - Medical Billing And Coding
Miller Motte
Conway, SC05.2016
High School Diploma -
South Florence High School
Florence, SC06.2009
Skills
- Job Development
- Vocational Rehabilitation
- Career Exploration
- Client Advocacy
- Problem Solving Adaptability.
- Collaboration Strong Work Ethic.
- Time Management Critical Thinking.
- Workforce Readiness
Certification
- OSHA Certified
- CPR/AED Certification
- South Carolina Driver's License
- First Aid Certification
- Medical Scribe E.M.R
Certificate
Timeline
Vocational Specialist
Florence County Disabilities and Special Needs
2023.03 - Current
Claims Processor
Company, Blue Cross Blue Shield
2021.08 - 2022.07
Department Manager
Walmart
2012.04 - 2016.02
Customer Service Representative
ADP
2010.06 - 2011.06
Diploma - Medical Scribe
Darlington Tech
Diploma - Medical Billing And Coding
Miller Motte
High School Diploma -
South Florence High School
- OSHA Certified
- CPR/AED Certification
- South Carolina Driver's License
- First Aid Certification
- Medical Scribe E.M.R
Certificate
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