Summary
Overview
Work History
Education
Skills
Timeline
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Lakin Garrett

Abingdon,VA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Attentive Assistant Store Manager offering over 2 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Goal-driven Assistant Store Manager with 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable Assistant Store Manager with over 2 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented Assistant Store Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented Assistant Store Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Assistant Store Manager with strong ability in a variety of tasks . Offering professional and leadership skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Burger King
Abingdon, VA
11.2021 - 07.2023
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Labor Worker

Summit Beverage
Marion, VA
07.2018 - 12.2021
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Applied bottle labels with precision to maintain consistency across bottling line.
  • Built boxes for packing, storing and shipment of completed [Type] bottles.
  • Inspected products visually to identify inaccuracies, product flows and presence of sediments.
  • Stacked balanced and safe pallets for secure movement between warehouse stations.
  • Recorded batch and bottle numbers on bottle labels and in [Software].
  • Measured and accurately filled [Number] ML bottles with [Type] products.
  • Attached labels to packaged items or stenciled information on containers.
  • Removed damaged or inferior materials to prepare products for packaging.
  • Cleared machine jams to reset malfunctions for production line.
  • Wrapped protective material around each product and packed items into cartons.
  • Removed finished products from machines and separated rejected items based on standard grading qualifications.
  • Operated and tended product packaging machines.
  • Sorted, graded and weighed products, verifying and adjusting products to meet specifications.
  • Monitored production line for jams, pile-ups or glue not adhering properly.
  • Met or exceeded target for on-time customer shipments.
  • Assembled cartons and applied pads to crate to prepare for product packing.
  • Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
  • Regulated machine flow specifications, speed, or temperature.
  • Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product.
  • Cleaned, oiled and made valve or guide adjustments to machinery and equipment.
  • Applied bottle labels with precision to maintain consistency across bottling line.
  • Boosted productivity and efficiency for staff in solution implementation.
  • Increased line efficiency and reduced accidents through 5S program implementation.

Lead Cashier

Exxon Mobile
Chilhowie, VA
04.2019 - 10.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Education

High School Diploma -

Patrick Henry High School
Glade Spring, VA
06.2008

Some College (No Degree) -

Virginia Highlands Community College
Abingdon, VA

Skills

  • Product and Service Sales
  • Inventory Control
  • Flexible Schedule
  • Hiring and Training
  • POS Systems Operations
  • Department Oversight
  • Upselling and Cross Selling
  • Loss Prevention
  • Customer Service Management
  • Work Planning and Prioritization
  • Budgeting and Cost Control
  • Process Improvements
  • Relationship Building and Management
  • Strategic Merchandising
  • Store Organization
  • Stock Rotations
  • Quickbooks
  • Inventory Counting
  • Retail Operations
  • Transaction Processing
  • Staff Management
  • Performance Evaluations
  • Regulatory Compliance
  • Customer Experience
  • Customer Service and Engagement
  • POS Systems
  • Program Administration
  • Business Development
  • Operations
  • Order Management
  • Workforce Management
  • Display Setup
  • Customer Relations
  • Time Management
  • Stock Management
  • Team Building and Leadership
  • Operations Oversight
  • Database Management
  • Staff Scheduling
  • Records Maintenance
  • Pricing and Markdowns
  • Marketing and Promotions
  • Shift Scheduling
  • Store Opening and Closing
  • Cost Control
  • Customer Service
  • Issue Resolution
  • Cash Auditing
  • Attention to Detail
  • Google Drive
  • Sales and Marketing
  • Verbal and Written Communication
  • Staff Supervision
  • Problem-Solving
  • Strategic Planning
  • Billing
  • Employee Scheduling
  • Records Management
  • Sicom and RTI Expertise
  • Sales Strategies
  • Sales Growth
  • Sales Techniques
  • Sales Expertise
  • Incident Reports
  • Mentoring and Coaching
  • Vendor Management

Timeline

Assistant Store Manager

Burger King
11.2021 - 07.2023

Lead Cashier

Exxon Mobile
04.2019 - 10.2021

Labor Worker

Summit Beverage
07.2018 - 12.2021

High School Diploma -

Patrick Henry High School

Some College (No Degree) -

Virginia Highlands Community College
Lakin Garrett