Lakin Riley
West Terre Haute,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Company Secretary
Terre Haute Hardwoods DBA Kirkham Hardwoods
Terre Haute, IN
07.2022 - Current
- Maintained records of field activities, including inventories, measurements, observations, and other information related to forestry operations.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Maintained records of inventory levels and tracked orders for supplies needed by the mill.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Organized and maintained filing systems for important documents.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Updated contact lists on a regular basis; created new contacts as needed.
- Assisted with accounts receivable and accounts payable functions.
- Maintained accurate records of all payroll transactions.
- Reviewed changes in personnel policies for accuracy prior to implementation within the department's systems.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Managed payroll for temporary, hourly and salaried employees.
- Prepared payroll records for submission to HR department.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Monitored and evaluated driver performance on a daily basis.
- Analyzed data from GPS tracking systems in order to improve routing efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Online Banking Specialist
First Financial Bank
Terre Haute, IN
06.2020 - 08.2024
- Implemented strategies for increasing customer satisfaction with the use of the bank's website.
- Tracked changes in regulations regarding online banking activities to ensure compliance with applicable laws.
- Conducted regular audits of customer accounts to verify accuracy of data stored in the system.
- Responded promptly to customer requests via email and phone calls.
- Developed and maintained online banking services for customers.
- Assisted customers with account setup and navigation of their online banking environment.
- Troubleshot customer inquiries regarding passwords and security questions.
- Provided guidance to customers on using online banking tools such as transfers, payments, deposits.
- Monitored customer accounts for suspicious activity or fraud attempts.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Educated customers on banking policies, procedures, and digital banking platforms.
Admissions Assistant
Ryan Perkins, CPA Firm
Terre Haute, IN
08.2021 - 05.2022
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors and provided general information about the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Input data into the company's software for preparation of returns.
- Maintained updated knowledge of current federal, state, and local tax laws.
- Assisted tax preparers in gathering and organizing client documents.
- Reviewed completed tax forms to ensure accuracy and completeness.
- Processed payments made by taxpayers for estimated taxes or other fees associated with filing taxes.
Intake Spec
Fleschner, Stark, Tanoos & Newlin
Terre Haute, IN
02.2018 - 06.2020
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Provided referrals to appropriate resources within the community when necessary.
- Provided crisis intervention services as needed to clients in distress.
- Reviewed referral sources for appropriateness prior to admission into program.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Answered and logged incoming inquiries via phone, fax and email.
- Monitored client progress and updated case files accordingly.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Education
High School Diploma -
West Vigo High School
West Terre Haute05-2014
Skills
- Document Management
- Bookkeeping
- Documentation And Reporting
- Mail handling
- Quickbooks
- Payroll Administration
- Spreadsheet tracking
- Bank Statement Reconciliation
- Tax Preparation
- Eligibility review
- Intake Assessment
- Client intake
- Data Entry
- Customer Service
- Professionalism
- Team building
- Document Scanning
- Spreadsheet Management
- Excel expertise
- Multitasking
- Confidentiality
- Microsoft Excel
- Employee Relations
- Scheduling
- Administrative Skills
- Payroll Processing
Timeline
Company Secretary
Terre Haute Hardwoods DBA Kirkham Hardwoods
07.2022 - Current
Admissions Assistant
Ryan Perkins, CPA Firm
08.2021 - 05.2022
Online Banking Specialist
First Financial Bank
06.2020 - 08.2024
Intake Spec
Fleschner, Stark, Tanoos & Newlin
02.2018 - 06.2020
High School Diploma -
West Vigo High School
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