LaKina Brooks
Jacksonville,FL
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed as a Shift Leader at Panda Express. Enhanced guest satisfaction by resolving complaints and optimizing staff schedules. Skilled in cash handling and maintaining a professional appearance, consistently driving operational efficiency and customer loyalty.
Overview
7
7
years of professional experience
Work History
Shift Leader
Panda Express
02.2025 - Current
- Supervised daily operations to ensure efficient service and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and food safety standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Coordinated staff schedules to optimize labor resources and maintain operational efficiency.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2019 - 07.2021
Deli Clerk
Publix
03.2022 - 02.2025
- Prepared deli products according to customer specifications, ensuring freshness and quality.
- Maintained cleanliness and organization of work area to adhere to food safety standards.
- Assisted customers with inquiries and provided recommendations on deli selections.
- Operated slicing machines and scales to ensure precise portioning of meats and cheeses.
Cashier
Chipotle
07.2021 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
High School Diploma -
Bishop Kenny High School
Jacksonville, FL06.2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Professional appearance
Timeline
Shift Leader
Panda Express
02.2025 - Current
Deli Clerk
Publix
03.2022 - 02.2025
Cashier
Chipotle
07.2021 - 02.2022
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2019 - 07.2021
High School Diploma -
Bishop Kenny High School