LAKIRA SMALL
Virginia Beach,VA
Summary
Dear sir/ Madam Recently I have been browsing the internet and happened to run across your ad. I found it quite interesting that your organizational ad had required so many skills that I already processed. I have always been a resolution solver , so when dealing with patients & customers it is great I make good decisions. I set High expectations for myself and show leadership for the other employee's around me . I show these things to take ownership that leads to inspire and motivate integrity people around . I take accountability for my actions to show responsibility for my choices. Therefore this shows my qualification that has made me an ideal candidate for this Job promotion. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Patient Care Specialist
Velocity Urgent Care (SENTARA)
03.2023 - Current
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Improved patient outcomes by closely monitoring vital signs and promptly reporting any changes to medical staff.
- collecting copays , billing insurances , understanding the reason for there sickness .
- Collaborated with interdisciplinary care teams during patient rounds, contributing valuable insight and expertise to facilitate optimal treatment outcomes.
Customer Service Representative Agent
Alorica
11.2021 - 02.2023
- Responded to customer requests for products, services, and company information
- Cross-trained and provided backup support for organizational leadership
- Answered customer telephone calls promptly to avoid on-hold wait times
- Placed important overrides for patient vacation RX and managed medical billing for pharmacy and patients
- Maintained customer satisfaction with forward-thinking strategies.
Front End Cashier
Walmart
11.2019 - 09.2021
- Approached every question or concern with a calm and level-headed approach
- Worked with the floor team and managers to meet a wide range of customer needs
- Checked ID for age-restricted items and monitored self-checkout systems.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
Bachelor Degree in Nursing: General Studies -
Sentara College of Health Sciences
Chesapeake, VA10.2026
High School Diploma -
First Colonial High School
Virginia Beach, VA06.2021
Skills
- Persuasive speaking skills
- Empathy
- Providing feedback
- Strong Telephone Etiquette
- Self control
- Team Goals
- Professional Customer Service and Assistance needed
- Customer Understanding
- Performance Goals
- Attention to Detail
Patient confidentiality
Care Plan Development
Timeline
Patient Care Specialist
Velocity Urgent Care (SENTARA)
03.2023 - Current
Customer Service Representative Agent
Alorica
11.2021 - 02.2023
Front End Cashier
Walmart
11.2019 - 09.2021
Bachelor Degree in Nursing: General Studies -
Sentara College of Health Sciences
High School Diploma -
First Colonial High School
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