Open To Work
Lakisha Adams
Sevita
Grandview,MO
Work Preference
Desired Job Title
Direct Support Professional CaregiverCustomer Care Advocate
Work Type
Full TimeContract Work
Location Preference
RemoteOn-Site
Location:
Grandview, MO
Open to relocation:
Yes
Important To Me
Career advancementFlexible work hoursPaid time off401k matchPaid sick leaveHealthcare benefits
10
years of professional experience
Customer Care Advocate delivering high-volume phone support across 61+ calls per day and 101+ customer account updates per week, reducing wait time by 10 minutes across customer account updates, service sign-ups, billing help, and cancellation requests. Keeps 95%+ of calls within service levels, handle-time targets, and productivity goals while explaining product details and support policies in clear language. Builds loyal customer relationships by resolving issues quickly and keeping interactions positive.
Work History
Direct Support Professional Caregiver
2 Years 10 Months- Implemented tailored strategies to improve daily living skills and promote well-being among individuals with disabilities.
- Assisted clients in personal care routines, promoting dignity and self-sufficiency in daily activities.
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and overall well-being.
- Collaborated with interdisciplinary teams to coordinate comprehensive care and ensure continuity of services.
Customer Care Advocate
9 Years 11 Months- Managed high volume of calls per shift to sign up new customers, retrieve data, present relevant product information, and process service cancellations.
- Achieved compliance with customer call guidelines, including service levels, handle time, and productivity targets.
- Handled numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
- Educated customers about billing, payment processing and support policies and procedures.
- Cultivated long-term customer relationships by delivering exceptional service and providing comprehensive order, account, and service information.
Education
High School Diploma
Skills
Customer service
Call handling
Issue resolution
Complaint de-escalation
Customer retention
Account support
Billing support
Sales support
Service scheduling
Quality assurance
Customer satisfaction metrics
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Direct Support Professional Caregiver
Sevita
10.2023 - CurrentRead More
Customer Care Advocate
Evergy
09.2016 - 08.2026Read More
Job Corps
High School Diploma
Read More
I was chosen frequently to mentor new employees with Evergy
Because of my wonderful customer service skills I was often chosen you become a mentor for new employees who were ready for the phones after training.