Lakisha A. Davis
Perry,GA
Summary
Over 12 years, my career in customer service has flourished across a spectrum of industries, where I’ve cultivated outstanding communication, problem-solving, and interpersonal relations abilities. My professional path has traversed through administrative support, healthcare, and government, endowing me with a multifaceted skill set primed for various work settings. Whether handling administrative duties, facilitating smooth patient placement, or case management, my dedication to superior service and enriching the customer journey has been unwavering. My experience in direct customer engagement has honed my skills in navigating complex situations tactfully and professionally, always prioritizing the customer’s perspective. My comprehensive experience in customer service roles has rendered me proficient and flexible, traits that are indispensable in thriving within dynamic, high-energy workplaces. My expertise is also recognized in structured and management planning, policy formulation, and decision-making processes and procedures that address pivotal organizational challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department of Treasury(IRS)
08.2022 - Current
- Analyze and process complex cases, ensuring compliance with regulatory guidelines and deadlines
- Conduct thorough research and investigation to resolve case inconsistencies and discrepancies
- Team with cross-functional teams to streamline case processing workflows and enhance efficiency
Administrative Assistant
St. Jude’s Recovery Center
10.2020 - 03.2022
- Ran administrative support to clinical staff, including scheduling appointments, managing paperwork, and coordinating client services
- Facilitated communication between clients, healthcare providers, and insurance companies to ensure seamless service delivery
- Maintained accurate records and documentation in compliance with healthcare regulations
Patient Service Specialist
Select Physical Therapy
09.2019 - 10.2020
- Managed patient appointments and inquiries, optimizing scheduling efficiency and patient satisfaction
- Verified insurance coverage and processed patient payments, ensuring accurate billing and reimbursement
- Collaborated with therapists to coordinate treatment plans and facilitate patient progress tracking
- Facilitate coding education and support with clinical teams
Patient Registration Representative
Sacred Heart Hospital
04.2019 - 09.2019
- Managed patient registration processes, verifying insurance coverage, and collecting demographic information
- Scheduled patient appointments and procedures, coordinating with clinical staff to optimize patient flow
- Addressed patient inquiries and concerns, providing empathetic and efficient customer service
Customer Service Representative
Department of Revenue
07.2017 - 04.2019
- Conducted tax audits and assessments, analyzing financial records and documentation to ensure compliance with tax laws
- Resolved taxpayer inquiries and disputes, providing guidance and assistance on tax-related matters
- Generated reports and summaries to support decision-making and compliance monitoring efforts
Loan Servicing Liaison Specialist III
Wells Fargo
01.2013 - 01.2016
- Maintained existing accounts by responding to inquiries from borrowers, cosigners, lenders, guarantors, and credit bureaus via letter, phone, email, or internal research requests
- Researched and analyzed problems, recommending solutions to prevent or assist with foreclosures
- Coordinated property inspections, lien priority, and loan disbursements following loan documentation
Customer Service/Collection Agent
I.B.M
01.2009 - 01.2010
- Researched unsettled account balances that were completely or partially unpaid
- Followed up with customers on delinquent payments via mail and phone
- Investigated customer accounts and documents methodically
- Entered all collection actions into billing systems and resolved inconsistencies, preparing necessary adjustments
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Technician
Ashley Furniture
01.2007 - 01.2009
- Resolved complaints by exchanging merchandise, refunding funds, and making billing adjustments
- Reviewed insurance policy terms to determine coverage for losses
- Scheduled service appointments for customers
Education
Associates Degree - Medical Office Administration
Wake Tech Community College
Bachelors - Public Health
Southern New Hampshire University
Skills
- Microsoft Office Suite
- MS Word
- Excel
- Outlook
- Access
- PowerPoint
- Analytical skills
- Problem-solving skills
- Communication skills
- Interpersonal abilities
- Detail-oriented
- Multitasking
- Prioritization
- Databases
- CMS
- Automated Inventory Control
- Proprietary Software
- EMR Software
- EPIC Software
Certification
- CITI - Social & Behavioral Research
- NIDA- Good Clinical Practice
- Medical Document Specialist
- Medical Office Specialist
- Certification Nursing Assistant
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Department of Treasury(IRS)
08.2022 - Current
Administrative Assistant
St. Jude’s Recovery Center
10.2020 - 03.2022
Patient Service Specialist
Select Physical Therapy
09.2019 - 10.2020
Patient Registration Representative
Sacred Heart Hospital
04.2019 - 09.2019
Customer Service Representative
Department of Revenue
07.2017 - 04.2019
Loan Servicing Liaison Specialist III
Wells Fargo
01.2013 - 01.2016
Customer Service/Collection Agent
I.B.M
01.2009 - 01.2010
Customer Service Technician
Ashley Furniture
01.2007 - 01.2009
Associates Degree - Medical Office Administration
Wake Tech Community College
Bachelors - Public Health
Southern New Hampshire University
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