Lakisha Archie
Greensboro,NC
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude with 13+ years of professional experience. Proven data interpretation professional with ability to boost efficiency and enhance organizational growth . Willingness to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Quality Analyst
Pride Staffing-UHG/Optum
01.2024 - Current
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Collected, arranged, and input information into database system.
- Performed thorough provider/practitioner medical record reviews to verify clinical data elements for HEDIS® and HEDIS®-like measures, meeting established production goals.
- Performed complete and accurate review of qualifying services and results into HEDIS® electronic database software and other duties as assigned.
Founder/CEO
The Arc Affect, LLC
01.2021 - Current
- Help clients pinpoint the challenges or obstacles that prevent them from successfully maneuvering through a season in their life
- Facilitate sessions one on one, in person, in groups, over the phone, through email, webinars, and Zoom video conferencing
- Listened and observe intently, to create customized coaching strategies that help clients to transform their lives and achieve both personal and professional goals
- Launched and maintain a online networking community for adults and share knowledge, experience, and relevant content weekly on social media platforms
- Empowered adults to tap into the purposed through accountability, guidance, and support.
Clinical Quality Specialist
CSI Companies-Optum/UHG
12.2021 - 06.2023
- Preformed ongoing compliance audits, MMRV Overread, and medical record reviews for HEDIS and HEDIS like measures as part of the Quality and Value Solutions Delivery staff
- Researched and resolved assigned abstraction projects to drive other team members work on provider education on behalf of national insurance plans
- Managed various data organized within Microsoft Excel, Outlook, and other electronic sources.
- Improved patient care quality by implementing clinical best practices and evidence-based guidelines.
- Enhanced team performance through regular clinical audits, identifying areas for improvement and implementing corrective actions.
Supplemental Data Auditor
Triad Healthcare Network
06.2018 - 05.2020
- Identified the educational needs for the Quality Informatics Department, developed formal educational training classes, and instructed employees in areas of expertise such as specific quality measures and guidelines
- Performed 100% Quality Audits on Supplemental Data to enhanced data accuracy by conducting thorough audits and identifying discrepancies in large datasets. prior to submission to various contracted insurance payer groups
- Streamlined audit workflows by implementing efficient tools and methodologies, reducing time spent on redundant tasks.
- Identified trends and patterns in audit findings, contributing to the development of targeted improvement strategies.
- Developed and Maintained Monthly Detailed Error reports that identified trends and errors in order help monitor and assess individuals/team performance
- Analyzed training needs to develop new training programs as well as modified and improved existing programs ensuring training programs were compliant with state and federal government standards.
Clinical Quality Coordinator
Triad Healthcare Network
11.2017 - 06.2018
- Coordinated regional wide outreach efforts and intake with provider practices to ensure relationship management and initiative-taking cultivation of ongoing internal and external relationships.
- Identified data trends and errors within provider documentation and effectively communicated findings to Physician Educators, Office Administrators, and Quality Performance/Clinical Informatics Department.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Healthcare Administration Internship
Piedmont Senior Care
05.2017 - 10.2017
- Gained hands on experience in staffing needs and scheduling, budgets, developed processes to help the office run more smoothly, overseeing daily billing, and staffing activities and meetings.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Collaborated with senior management on new initiatives to build confidence.
Certified Medical Assistant
Cone Health – Lebauer Primary Care Elam
10.2008 - 08.2016
- Trained and assisted 50+ office staff members with Electric Medical Software technical support as a Subject Matter Expert
- Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors
- Conducted orientation sessions and arranged on-the-job training for new hires
- Arranged and conducted ongoing technical training and personal development classes for staff members
- Organized key primary care initiatives focused on reducing gaps in patient care, and meeting quality metrics and requirements as part National Quality Incentive Programs.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Education
Bachelor of Science - Healthcare Management
Herzing University
Madison, WI12.2016
Associates of Applied Science - Medical Assisting
Davidson County Community College
Lexington, NC05.2006
Skills
- Report Preparation
- Trend modeling
- Process enhancement
- Audit Support
- Workflow Analysis
- Compliance Analysis
- Documentation And Reporting
- Team Collaboration and Leadership
- Process Improvements
- Community Networking
- Organizational & Time Management Excellence
- Project Management
Websites
Certification
- Certified Life Purpose Coach – Transformation Academy | The Arc Affect, LLC
- Certified Life Coach – Jefferson Academy of Mentorship & Life Coaching | The Arc Affect, LLC
- Subject Matter Expert - Epic Software Systems | Cone Health
- Infection Control Certified | NC Statewide Program for Infection Control and Epidemiology (SPICE)
- Certified Medical Assistant | AAMA
Timeline
Clinical Quality Analyst
Pride Staffing-UHG/Optum
01.2024 - Current
Clinical Quality Specialist
CSI Companies-Optum/UHG
12.2021 - 06.2023
Founder/CEO
The Arc Affect, LLC
01.2021 - Current
Supplemental Data Auditor
Triad Healthcare Network
06.2018 - 05.2020
Clinical Quality Coordinator
Triad Healthcare Network
11.2017 - 06.2018
Healthcare Administration Internship
Piedmont Senior Care
05.2017 - 10.2017
Certified Medical Assistant
Cone Health – Lebauer Primary Care Elam
10.2008 - 08.2016
Bachelor of Science - Healthcare Management
Herzing University
Associates of Applied Science - Medical Assisting
Davidson County Community College
- Certified Life Purpose Coach – Transformation Academy | The Arc Affect, LLC
- Certified Life Coach – Jefferson Academy of Mentorship & Life Coaching | The Arc Affect, LLC
- Subject Matter Expert - Epic Software Systems | Cone Health
- Infection Control Certified | NC Statewide Program for Infection Control and Epidemiology (SPICE)
- Certified Medical Assistant | AAMA
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