LAKISHA BALLARD
Creedmoor,NC
Summary
Have over 10 years' experience as an Administrative Assistant, Receptionist, Customer Service, and Childcare. Excellent organizational and inter-personal skills with outstanding customer service orientation. Well rounded administrative background, training, and safety. Have knowledge of Clerical Procedures, Communications & Interpersonal Skills, as well as knowledge of insurance and tax forms.
Overview
21
21
years of professional experience
Work History
Supply Chain Technician
UNC Hospital Supply Chain
06.2023 - Current
- Responsible for receiving, keying, and promptly distributing all supplies within the facility, as well as reviewing and maintaining all Min/Max levels for storeroom safety stock as well as all other stocking locations
- Conduct physical inventories of all supplies
- Deliver supplies in an accurate and timely manner.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
Assembly Line Worker
Honda Power Equipment
03.2021 - 06.2023
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Lead Teacher
Wades Childcare
02.2013 - 09.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Administrative Assistant
Grady A. Brown Elementary
09.2011 - 06.2013
- Provided Clerical and Administrative Support
- Ordered supplies and equipment, copy and print materials
- Managed equipment inventory and departmental mailings
- Performed data entry of time-sensitive materials
- Managed company multi-line switchboard, screened and routed calls
- Resolved day-to-day issues arising from customers, members, and vendors
- Verified data to ensure accuracy and reviewed summary tables
- Executed record filing system to improve document organization and management.
Customer Service Representative
Sports Endeavors Inc.
07.2009 - 08.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Administrative Assistant
K-Line Trains
05.2004 - 08.2004
- Provided Clerical and Administrative Support
- Ordered supplies and equipment, copy and print materials
- Managed equipment inventory and departmental mailings
- Performed data entry of time-sensitive materials
- Managed company multi-line switchboard, screened and routed calls
- Resolved day-to-day issues arising from customers, members, and vendors
- Verified data to ensure accuracy and reviewed summary tables
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Assistant
Jackson-Hewitt
01.2003 - 05.2004
- Provided Clerical and Administrative Support
- Ordered supplies and equipment, copy and print materials
- Managed equipment inventory and departmental mailings
- Performed data entry of time-sensitive materials
- Managed company multi-line switchboard, screened and routed calls
- Resolved day-to-day issues arising from customers, members, and vendors
- Verified data to ensure accuracy and reviewed summary tables
- Executed record filing system to improve document organization and management.
Education
Healthcare Management, BS -
American Intercontinental University
12.2024
Alamance Community College
12.2018
Center for Employment Training (CET)
08.2004
Alamance Community College
06.2004
Skills
- Bookkeeping
- Medical Coding
- Computerized Billing
- PowerPoint
- Excel
- Accounts Payable
- Accounts Receivable
- General Office Procedures
- Data Entry
Timeline
Supply Chain Technician
UNC Hospital Supply Chain
06.2023 - Current
Assembly Line Worker
Honda Power Equipment
03.2021 - 06.2023
Lead Teacher
Wades Childcare
02.2013 - 09.2020
Administrative Assistant
Grady A. Brown Elementary
09.2011 - 06.2013
Customer Service Representative
Sports Endeavors Inc.
07.2009 - 08.2011
Administrative Assistant
K-Line Trains
05.2004 - 08.2004
Administrative Assistant
Jackson-Hewitt
01.2003 - 05.2004
Healthcare Management, BS -
American Intercontinental University
Alamance Community College
Center for Employment Training (CET)
Alamance Community College
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