LAKISHA BARCLAY
Katy,TX
Overview
14
14
years of professional experience
Work History
Student
Houston Community College
01.2023 - Current
- I'm currently a part time student have been since spring 2023.
Customer Service Representative (Medicare)
OmniCare365
08.2024 - 02.2025
- Take calls from members who have Medicare or both coverages check claims review medical benefits schedule dr appointments rides to dr update pcp contact pharmacy
Substitute Teacher
KuoKoA
11.2023 - 01.2025
- Dedicated and adaptable substitute teacher with [number] years of experience in diverse educational settings. Committed to fostering a positive and inclusive classroom environment where all students feel supported. Skilled in following lesson plans effectively, managing classroom dynamics, and facilitating engaging learning activities. Possesses strong communication and organizational abilities to ensure smooth transitions and promote student achievement.
Customer Service Agent
TTEC
04.2022 - 02.2023
- Delivered excellent customer service to Bank of America clients, showcasing critical thinking and solution-focused skills.
- Developed strong communication and empathy while addressing customer needs.
- Provided outstanding customer service.
- Performed other duties as the need arises.
Customer Service Representative
Alorica
07.2020 - 10.2021
- Interacted with customers for US Bank prepaid cards, demonstrating problem-solving and strong communication skills.
- Exhibited empathy in assisting customers with transactions and fraud-related concerns.
- Acknowledged and resolving customer complaints.
- Processed filed fraudulent claims, forms, applications, and requests.
Amazon Delivery Driver
Amazon
05.2019 - 03.2020
- Achieved a track record of meeting or exceeding delivery quotas and service level agreements, consistently delivering packages within specified timeframes.
- Demonstrated exceptional customer service skills by maintaining positive interactions with customers, addressing inquiries, and obtaining signatures for successful package deliveries.
- Safely operated and maintained delivery vehicles, including routine inspections, vehicle cleanliness, and adherence to safety protocols.
- Collaborated with team members and supervisors to ensure the overall success of the delivery operation and the fulfillment of customer expectations.
Customer Service Representative
Kelly Services
09.2016 - 04.2017
- Resolved customer concerns and complaints by actively listening to their issues, identifying root causes, and implementing effective solutions.
- Demonstrated strong communication skills to ensure clear and helpful responses to customer questions.
- Demonstrated strong time management skills by handling a high volume of customer interactions, meeting deadlines, and efficiently managing call queues.
- Collaborated with team members, supervisors, and other departments to share knowledge, improve skills, resolve complex issues, and contribute to a positive work environment.
Teacher/Minister/Certified Nursing Assistant (CNA)
Solid Rock Christian Academy
08.2013 - 09.2016
- Provided individualized support to adolescents with academic and emotional challenges.
- Employed strong communication and empathy to connect with students and facilitate their growth.
- Developed strong communication and empathy while addressing student needs.
- Orchestrated and oversaw the efficient teaching and lesson plans of adolescents who had developmental learning disorders.
House Manager
Franklin House
04.2011 - 07.2012
- Effectively supervised and monitored inmates within correctional facilities to ensure security, safety, and order. Conducted regular headcounts and security checks to account for all inmates and detect any irregularities.
- Prepared clear and accurate reports on inmate activities, security incidents, and daily activities within the facility.
- Screened and monitored facility entrances to control visitor access, ensuring the safety of both staff and inmates.
- Demonstrated effective communication skills when interacting with inmates, colleagues, and supervisors.
Education
Associate Degree - Government and Business
Houston Community College
Houston, TXSkills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Active listening
- Active learning
- Computer skills
- Customer service
- Energetic and enthusiastic
- Basic mathematics
- Team support
- Flexible schedule
- Ethical awareness
- Research and analysis
- Reading comprehension
- Performance improvement
- Critical reflection
- Google suite proficiency
- Document scanning
- Verbal and written communication
- Task prioritization
- Relationship building
- Written communication
- Conflict resolution
- Data analysis
Timeline
Customer Service Representative (Medicare)
OmniCare365
08.2024 - 02.2025
Substitute Teacher
KuoKoA
11.2023 - 01.2025
Student
Houston Community College
01.2023 - Current
Customer Service Agent
TTEC
04.2022 - 02.2023
Customer Service Representative
Alorica
07.2020 - 10.2021
Amazon Delivery Driver
Amazon
05.2019 - 03.2020
Customer Service Representative
Kelly Services
09.2016 - 04.2017
Teacher/Minister/Certified Nursing Assistant (CNA)
Solid Rock Christian Academy
08.2013 - 09.2016
House Manager
Franklin House
04.2011 - 07.2012
Associate Degree - Government and Business
Houston Community College
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