LAKISHA BARNES
Colorado Springs,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Admissions and Billing Assistant
Colorado Enrichment Centers
03.2023 - Current
- Answered phones, called prospects and handled initial email contacts for applicants for Colorado Enrichment Centers and New Castle Learning Colorado program.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Collaborated with other departments to ensure seamless integration of new students into the school community.
- Produced and mailed invoices, payment reminders, and financial notices.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
Administrative Assistant
Skills Academy
04.2023 - 05.2024
- Organize meetings for executives, greet visitors, compose documents
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Prepare communication such as memo's, emails, invoices, and other correspondence
- Create & maintain filing system both electronic & physical
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Receptionist/Surgery Scheduler
Springs Rehabilitation
09.2022 - 04.2023
- Greeted and assisted patients and visitors, creating a positive first impression
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed scheduling tasks, ensuring smooth coordination of appointments and meetings
- Effectively operated a multi-line phone system, managing inquiries and directing calls
- Collaborated with team members to address administrative challenges and ensure office productivity
- Assisted in maintaining accurate and up-to-date records for various administrative tasks
- Utilized computer proficiency in Word, Excel, PowerPoint, and Outlook to streamline office tasks
- Surgery Scheduling
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Payments Auditor
Management Services Network
03.2018 - 09.2022
- Accurately posted patient and insurance payments, ensuring financial records were up to date
- Conducted thorough investigations of payment discrepancies to identify and rectify errors
- Initiated communication with insurance providers to obtain comprehensive payment details
- Utilized attention to detail to ensure accurate payment allocation and record keeping
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Customer Service Representative
21st Media News Group
01.2015 - 01.2018
- Process payments via email, phone, fax
- Provided exceptional customer service by tackling inquiries and resolving issues via inbound calls
- Recognized for excellent communication skills, contributing to positive customer feedback
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate degree - Criminal Justice
Metropolitan Community College
05.2010
Skills
- Attention to detail
- Customer service
- Microsoft Office
- Communication skills
- Multitasking
- Interpersonal
- Front desk
- EMR systems
- Epic
- Typing
- EHR systems
- Medical records
- Microsoft Outlook
- Leadership
- Medical terminology
- Medical receptionist
- Time management
- Data Entry
- Office Administration
- Scheduling
Timeline
Administrative Assistant
Skills Academy
04.2023 - 05.2024
Admissions and Billing Assistant
Colorado Enrichment Centers
03.2023 - Current
Medical Receptionist/Surgery Scheduler
Springs Rehabilitation
09.2022 - 04.2023
Payments Auditor
Management Services Network
03.2018 - 09.2022
Customer Service Representative
21st Media News Group
01.2015 - 01.2018
Associate degree - Criminal Justice
Metropolitan Community College
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