LaKisha Blackwell
Care Coordinator/Trainer/Coach
US
Summary
Driven professional eager to tackle fresh opportunities, showcasing a strong work ethic, adaptability, and outstanding interpersonal abilities. Skilled at thriving in autonomous work environments and rapidly acquiring new proficiencies.
Overview
27
27
years of professional experience
Work History
Health Champion
Patina
01.2022 - Current
- Served as the main liaison for a diverse primary care team, ensuring patients' values, preferences, and goals were met through responsive and effective coordination.
- Provided person-centric care to help individuals navigate the complex healthcare system, ensuring alignment with their goals.
- Identified patients' health and aging goals, while providing motivation for them to succeed.
- Proactively addressed potential gaps in care by conducting outreach to identify and resolve barriers.
- Aided patients in accessing information and resources for various Medicare health plans encompassing cost of care, community support options and authorized care providers.
- Participate in interdisciplinary care team meetings, providing regular updates on patient progress, barriers and changes in status.
- Developed and wrote standard operating procedures to create a foundation for the new practice.
- Interview and provide feedback for prospective employees.
- Give and receive feedback to help Patina continuously learn, improve and strengthen their care model.
Corporate Coach/Trainer
Accolade
05.2021 - 01.2022
- Assessed training implementation and programs to improve efficiency in new employee orientation.
- Cultivated the growth of lower level managers by assisting them in honing their leadership acumen through feedback provision and leading impactful individual sessions.
- Identified and mitigated quality risks to customers through employee development initiatives such as coaching sessions, online trainings, and practice scenarios.
- Facilitated quality improvement workshops for healthcare call center employees and provided support as a backup corporate instructor.
- Collaborated with team members to establish standardized procedures, resulting in improved alignment and productivity within the operations department.
Advanced Health Assistant
Accolade, Inc.
01.2013 - 06.2021
- Provided effective support for escalations and service recovery
- Contributed to enhancing overall team performance through coaching support
- Assisted in the evaluation and preparation of new initiatives prior to their introduction to the department
- Advocating for clients and building trusting relationships. Assessed perceptions, motivations, and barriers surrounding health and wellness for a diverse portfolio of clients. Educated and influenced clients to make informed healthcare decisions, reducing medical errors.
- Facilitated resolution of benefit eligibility and claims issues by serving as an intermediary between external vendors, providers offices, and insurance companies.
- Achieved a five percent cost-saving on healthcare expenses for a fortune 500 employer through successful client interaction, generating repeat referral business and expansion into permanent territories.
Preceptor/Trainer
Accolade
01.2016 - 01.2021
- Delivered feedback, coaching, and performance assessment to new hires and the development center supervisor.
- Conducted call reviews, service observations and 1:1 feedback sessions for new hires to address challenges and provide constructive guidance.
- Successfully implemented and documented company-wide best practices for business processes.
- Contributed to the ongoing improvement of a comprehensive client ready and professional development plan for new employees.
- Conducted trainings for experienced frontline employees and assumed responsibilities as frontline a onboarding facilitator.
Parks Coordinator
The City of Chester
01.1998 - 01.2012
- Successfully implemented strategic management of land, facilities, and staff in alignment with city standards and goals
- Oversaw maintenance and activities on 72 acres of parkland and buildings, divided into 36 public parks, playgrounds, buildings, municipal lots and monuments
- Implemented efficient work schedules, streamlining operations and maximizing productivity.
- Wrote project proposals, grant applications, and related documentation to secure funding for renovations and capital improvement projects.
- Ensured proper issuance of park-use permits by completing the proposal review process.
- Conducted research to identify and acquire necessary equipment for delivering efficient and cost-effective services.
- Increased facility usage by 90% through expanded community services and enhanced infrastructure.
- Succeeded in recruiting over 300 volunteers by leveraging partnerships with a large corporation, two organizations, and community members to complete a community playground build project.
Education
Bachelor of Science - Agricultural Science
The Pennsylvania State University
Certificate in Phlebotomy - 120 clinical hours, 100 venipunctures. ASCP Certified through March 2007
Skills
Feedback
Collaborative
Strategic
Interpersonal Communication
Care Coordination
Leadership
Flexible and adaptable
Patient advocacy
Team management
Quality improvement
Standard operating procedures
Training facilitation
Leadership coaching
Affiliations
- Secretary, Board of School Directors, Chester Upland School District, 12/2007, 12/2013
- Planned, set policy and evaluating results.
- Adopted courses of study in consultation with the superintendent.
- Specified time and place for board meetings.
- Established the length of the school term.
- Adopt textbooks.
- Retained the minutes, the auditor's annual reports, each annual financial report and other documents.
- Toke action on certain matters only by an affirmative vote of the majority of all members of the board, showing how each member voted when necessary.
- Elected superintendent and hired necessary employees. Entered into written contracts with professional employees and in to collective bargaining agreements.
- Adopted annual budgets up to $113,000.000.00
- Levied taxes.
- Presided over Expulsion Hearings for student in violation of school code.
- Provide special education for mentally or physically handicapped children.
Awards
- Phi Theta Kappa International Honor Society
- Volunteer Awards, Recognized for managing project to build soccer field/playground within five-week period.
References
References available upon request.
Timeline
Health Champion
Patina
01.2022 - Current
Corporate Coach/Trainer
Accolade
05.2021 - 01.2022
Preceptor/Trainer
Accolade
01.2016 - 01.2021
Advanced Health Assistant
Accolade, Inc.
01.2013 - 06.2021
Parks Coordinator
The City of Chester
01.1998 - 01.2012
Bachelor of Science - Agricultural Science
The Pennsylvania State University