Hi, I’m
Lakisha Shavett Bray
Manager
Plainfield,NJ
“A real leader uses every issue, no matter how serious and sensitive, to ensure that at the end of the debate we should emerge stronger and more united than ever before.”
Nelson Mandela
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
years of professional experience
Work History
Maplecrest Ford Lincoln Of Union
Service Administration Manager
11.2022 - 02.2024
Job overview
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision making.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Operated a team of 3 Certified mobile service technicians with on the road service complaints daily ranging from oil change, service bulletins for recalls,and other light maintenances.
Open Mazda Of East Brunswick
Business Development Coordinator
11.2018 - 10.2022
Job overview
- Worked directly with Service Department Manager and Advisors in the department to brainstorm, discuss strategy and mitigate customer issues.
- Answered average of 200+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Arranged accommodations for visitors
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Processing Loaner Agreements for loaner cars for customers to have work done on their vehicle
Open Road Honda
Business Development Coordinator
03.2017 - 11.2018
Job overview
- Delivered high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.
- Generated new business with marketing initiatives and strategic plans
H&R Block
Senior Tax Associate
01.2015 - 04.2019
Job overview
- Ensuring outstanding client service setting office goals and driving performance to exceed goals All office operations, local marketing and staffing Supervising, training and coaching of all tax office associates Implementing company policies and ensuring compliance Serving as a role model for associates on business development Being a knowledgeable resource on tax products topics Preparing accurate and complete tax returns for client, as needed Other duties that are assigned
- Provided accurate tax returns for clients
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Responded promptly to official tax notices requiring clarifications and additional submissions.
Kohls
Sales Associate
09.2015 - 09.2023
Job overview
- Smiles and Say Hi!" Contributes to customer oriented atmosphere within store by smiling and saying hi to all who are encountered Adhere to the Yes We Can policy and efficiently resolves customer's question and request Effectively responds to questions and requests from customer.
- Responds to call box/ phone pages Sets the standard fro customers service expectations within their area by complying with all of the Kohl's Service Standards Responds appropriately to POS backup calls and Service Desk calls.
- Assists at POS and Customer Service as needed and complies with the Company's 2 in line standard Solicits opens and activates Kohl's Charge applications in accordance with Company standards and motivates others to do the same Solicits customer service survey participation and Kohl's e-mail participation.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
Pennsville Family Medicine
Medical Assistant
01.2014 - 01.2015
Job overview
- Scheduled and accompanied clients to medical appointments.
- Obtained accurate medical histories from patients, highlighting critical information.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Prepared initial patient charts for admission.
- Entered patient, procedure and equipment into computer system.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted machine safety checks according to facility policy.
- Taught patients about medications, procedures and care plan instructions
Health Source
Front End Receptionist
01.2013 - 01.2014
Job overview
- Make sure all charts are pulled for the day's visit and are in order as each patient is scheduled in the scheduler Call any miss appointments within 15 minutes after they are missed and make every attempt to reschedule them the same day or make up any lost treatment within the same week Answer phone, filing, faxing, sending out mail creating invoices for requested records Gathering medical records information that need to be sent out for patients to attorney's primary doctors, disability Preparing patients for their adjustments Assisting patients with electrode-stimulation therapy Collection of payments for services Preparing marketing events for the office monthly Assist other TEAM member when needed.
Shooting Stars Portraits/Kiddie Kandids
Studio Manager
01.2010 - 01.2013
Job overview
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Enforce safety, health, and security rules.
- Inventory stock and reorder when inventory drops to a specified level.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Keep records of purchases, sales, and requisitions.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish credit policies and operating procedures.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Plainfield Neighborhood Health Services
Certified Medical Assistant/Intern
07.2009 - 02.2010
Job overview
- Worked in Pediatric department with patients ranging from newborn to 21 Storing vaccines in the state data base called (The New Jersey Immunization Information System) Perform general office duties such as answering telephones, taking dictation or completing insurance forms.
- Greet and log in patients arriving at office or clinic.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Schedule appointments for patients.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
Skills
- Clerical support,data entry, and sensitive document disposal
- Team leadership
- Strong verbal communication
- Conflict resolution
- Public speaking
- Powerful negotiator
- Staff development
- Interpersonal and written communication
- Marketing Strategy Development
- Critical Thinking
- Information Updates
- Effective Scheduling
- Team Interaction
- Providing Feedback
- Customer Interaction
Accomplishments
2024 -Received The Community Hero Award for my advocacy work in sharing our lifesaving mission for organ ,tissue, and eye donation.
Education
Drake College of Business, Newark, NJ
NCCT Certified As A National Medical Assistant from National Medical Assistant
06.2009
American Red Cross, Newark, Delaware
BLS For Healthcare Providers (CPR And AED) Certified
06.2013
H & R Block , Newark, Delaware
Certification from Senior Tax Professional
2015
Affiliations
- New Jersey Sharing Network Volunteer 2016-Current
- New Jersey Sharing Network Board of Trustee 2024-Current
Software
Reynolds and Reynolds
X-Time Scheduling
CDK
FMC Dealer
Dealerware
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