Lakisha Burgess
Rochester
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Lifetime Assistance
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Complete day-to-day operations procedures
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Student Success Coach
Monroe Community College Alumni
01.2022 - 07.2024
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Guided students in setting goals and achieving educational objectives.
Program Supervisor
Villa of Hope
01.2020 - 05.2020
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Oversaw team reporting, performance and quality assurance for group of 7 personnel.
Program Coordinator
CDS Monarch
10.2014 - 12.2019
- Scheduled and developed program activities in accordance with program needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Facilitated educational workshops, meetings and conferences associated with program.
Cosmetologist
Visions Beauty Salon
05.2004 - 12.2019
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Certified Nursing Assistant
Wesley Gardens
09.2004 - 10.2014
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
Education
Bachelor of Science - Social Work
SUNY Brockport
Brockport, NY05.2025
Associate of Applied Science - Human Services
Monroe Community College
Rochester, NY07.2023
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Shear Ego International School of Hair Design
Rochester, NY05.2004
High School Diploma - EMPLOYMENT
Benjamin Franklin High school
06.1999
Master of Science - Social Work
SUNY, Brockport
Brockport, NY05-2027
Skills
- Employee training
- Inventory control and record keeping
- Workplace safety
- Staff management
Timeline
Student Success Coach
Monroe Community College Alumni
01.2022 - 07.2024
Shift Supervisor
Lifetime Assistance
07.2020 - Current
Program Supervisor
Villa of Hope
01.2020 - 05.2020
Program Coordinator
CDS Monarch
10.2014 - 12.2019
Certified Nursing Assistant
Wesley Gardens
09.2004 - 10.2014
Cosmetologist
Visions Beauty Salon
05.2004 - 12.2019
Associate of Applied Science - Human Services
Monroe Community College
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Shear Ego International School of Hair Design
High School Diploma - EMPLOYMENT
Benjamin Franklin High school
Bachelor of Science - Social Work
SUNY Brockport
Master of Science - Social Work
SUNY, Brockport