Lakisha Catrina Black
Southfield,MI
Summary
Dedicated and highly professional Business Owner/Flight Attendant with 20 years of delivering exceptional Customer Service. Skilled in providing personalized customer care, handling diverse customer and passenger needs managing challenging situates with poise and efficiency. Adept at Fostering positive customer and passenger expectance through clear communication, attention to detail and proactive approach to service. Trained in safety procedures, emergency responses, conflict resolution, with a strong commitment to maintain airline standards while promoting a welcoming and enjoyable travel environment.
Overview
27
27
years of professional experience
Work History
Flight Attendent
Republic Airways
2024.05 - 2025.02
- Practice safety conscious behaviors in all operational processes and procedures
- Work both independently and as part of a team to accomplish work tasks
- Administer and coordinate emergency procedures and provide emergency care performing CPR and basic first aid when needed
- Regularly make public address and safety announcements in compliance with the company and federal standards
- Actively seek to ensure the safety and comfort of customers if an aircraft experience delays or hits turbulence
- Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
- Manage unexpected changes in a time sensitive and stressful environment
- Prepare, serve, and sell beverages and meals
- Answer questions and assist customers, when necessary, particularly those with unique needs and circumstances
- Assist customers in lifting and stowing luggage into overhead bins
Cosmetologist/Owner
Hair Suite Salon
1998.06 - 2024.05
- Launched and grew a salon business to achieve optimum growth in clientele within one year by implementing tailored services.
- Provide dedicated space with enhanced privacy features provide clients with an intimate and exclusive setting including tailored consultations and treatments base on individual needs and preferences
- Maintain high standards to customer service, cleanliness, and professionalism
- Maintaining consistent CRM Crew Resource Management to ensure a seamless daily operation
- Maintain compliance with all state licensing and health regulations
- Complimentary drinks water, coffee and tea elevating the experience
Transportation Security Officer TSA
Toledo Express Airport
2017.04 - 2019.09
- Conducted security screenings to ensure compliance with federal regulations.
- Monitored passenger flow and addressed potential security threats proactively.
- Collaborated with law enforcement and emergency response teams during incidents.
- Trained new staff on security procedures and safety protocols effectively.
- Developed training materials to improve staff knowledge and preparedness.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
Education
Minor in N/A - undefined
Wayne County Community College
Detroit, MI01.2008
Skills
- Optimum Communication Skills
- Customer Service Skills
- Adaptability
- Attention to Detail
- Patience
- Active Listening Skills
- Written and Oral Communication Skills
- Empathy
Timeline
Flight Attendent
Republic Airways
2024.05 - 2025.02
Transportation Security Officer TSA
Toledo Express Airport
2017.04 - 2019.09
Cosmetologist/Owner
Hair Suite Salon
1998.06 - 2024.05
Minor in N/A - undefined
Wayne County Community College