Summary
Overview
Work History
Education
Skills
Timeline
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Lakisha Chaney

Hattiesburg,MS

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed as a Store Manager at CVS Pharmacy. Excelled in team leadership, mentoring staff to enhance customer satisfaction significantly. Skilled in inventory and store operations, adept at fostering positive customer relations and multitasking in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Store-manager

CVS Pharmacy
05.2006 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma - General Studies

South Delta High School
Rolling Fork, MS
05.1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership and coaching

Timeline

Store-manager

CVS Pharmacy
05.2006 - 11.2024

High School Diploma - General Studies

South Delta High School

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Lakisha Chaney