Daniel Morgan
Odessa,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Account Service Representative
Swagelok Oklahoma/West Texas
2021.09 - Current
- Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
- Prepared detailed reports on account activities for management review, identifying key insights and recommendations for future action plans.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
Driver/Warehouse Worker
Texas Bearing Company
2021.01 - 2021.09
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Obtained signatures from customers upon delivery of goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Worked effectively in fast-paced environments.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Inside Sales Representative
Jet Specialty Inc
2014.07 - 2019.11
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Warehouse Supervisor
Dnow
2010.11 - 2014.07
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Account Manager
Dnow
2010.01 - 2010.11
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Educated clients on new products or services to increase customer engagement with brand.
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Education
High School Diploma -
Odessa Career Center
Odessa, TX06.2001
Skills
Process Improvement
Employee Coaching
Computer Skills
Inbound Call Management
Quality Control
Understanding Customer Needs
Customer Account Management
Customer Relations
Professional telephone demeanor
Sales and Upselling
Complaint resolution
Account Management
Materials Transport
Timeline
Account Service Representative
Swagelok Oklahoma/West Texas
2021.09 - Current
Driver/Warehouse Worker
Texas Bearing Company
2021.01 - 2021.09
Inside Sales Representative
Jet Specialty Inc
2014.07 - 2019.11
Warehouse Supervisor
Dnow
2010.11 - 2014.07
Account Manager
Dnow
2010.01 - 2010.11
High School Diploma -
Odessa Career Center
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