Summary
Work History
Education
Skills
Timeline
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Lakisha Clipper

Lancaster ,Ca

Summary

Customer focused professional with an effective combination of communication and leadership skills to exceed customer and company expectations while significantly contributing to the company's profit, safety, and quality of service.

Work History

Caregiver

IHSS
Lancaster Ca
01 2024 - Current
  • Provide quality care companionship and services to those in need.
  • Assists with activities of daily living including bathing, dressing, toileting, and feeding etc.
  • Show empathy, patience, kindness and respect.

Customer Service Representative

Google
Las Vegas NV
04 2019 - 10 2023
  • Ensured customer satisfaction and provided professional customer support.
  • Utilized appropriate KB's to resolve customer issues.
  • Followed communication procedures . guidelines, and policies.
  • Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Effectively multi-tasked, prioritized, and managed time properly while maintaining organizational skills.

Life Insurance Agent

American Income Life
Las Vegas Nv
10 2015 - 10 2019
  • Provided service to clients' changing insurance needs by selling life insurance as an independent contractor.
  • Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.
  • Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests and explored oppotunities to add value to the job.
  • Provided continuing service by providing direct deposit forms, processing changes in beneficiary, and analyzing policy loan applications.

Education

BS - Criminal Justice

Grambling State University
05.1996

Skills

  • Driving
  • Experience with seniors and children
  • Supervising
  • Microsoft 2021
  • Multi-Tasking
  • Communication
  • Customer Service
  • Detail Oriented
  • Sales

Timeline

Caregiver

IHSS
01 2024 - Current

Customer Service Representative

Google
04 2019 - 10 2023

Life Insurance Agent

American Income Life
10 2015 - 10 2019

BS - Criminal Justice

Grambling State University

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Lakisha Clipper