LaKisha Council
Radcliff,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
Radcliff, KY
12.2023 - 03.2024
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Organized parcels into appropriate size containers for transport.
- Conducted regular check-ins with supervisors throughout the day.
- Handled undeliverable mail in accordance with established procedures.
- Routed all classes of mail in sequence of delivery along established route.
- Scanned labels on letters or parcels to confirm receipt.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Provided change-of-address cards and other postal forms upon customer request.
- Used road maps or GPS to verify routes and designated addresses.
Waiter's Assistant
Songs Kitchen
Radcliff, KY
11.2019 - 12.2023
- Greeted customers and checked for seating availability.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Provided excellent customer service by answering questions about menu items and making recommendations when requested.
- Bussed tables after customers had finished their meals.
- Stocked glassware and other supplies at the bar area as needed.
- Cleared dishes from the tables after guests had finished their meal.
- Checked that all customers were served correctly and that they enjoyed their meals.
- Ensured that all areas of the restaurant were kept clean throughout shifts.
- Took payment from customers for their meals through cash or credit card transactions.
- Explained how different menu items are prepared upon request from customers.
- Replenished beverages for diners throughout shift.
- Prepared checks for parties who had completed their meal.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected tickets and followed proper cash-handling procedures.
- Greeted guests with friendliness and professionalism.
- Stocked service stations with ice, napkins and straws.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Janitor
Atlas Global
Elizabethtown, KY
12.2020 - 11.2021
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Manager
Hardee's Restaurant
Radcliff, KY
01.2015 - 02.2017
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with unloading deliveries from suppliers into storage areas.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
Manager's Assistant
Rallys Fast Food Resturant
Radcliff, KY
02.2012 - 02.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Cosometology -
Empire Beauty School
Elizabethtown, KY06-2016
High School Diploma -
Hardin County High
Elizabethtown, KY05-2013
Skills
- Route Management
- Mail Sorting
- Safety awareness
- Mail distribution
- Hand-Eye Coordination
- Weather Tolerance
Timeline
Mail Carrier
USPS
12.2023 - 03.2024
Janitor
Atlas Global
12.2020 - 11.2021
Waiter's Assistant
Songs Kitchen
11.2019 - 12.2023
Manager
Hardee's Restaurant
01.2015 - 02.2017
Manager's Assistant
Rallys Fast Food Resturant
02.2012 - 02.2016
Cosometology -
Empire Beauty School
High School Diploma -
Hardin County High