Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakisha Dancy

Georgetown ,TX

Summary

Adept at ensuring safety and efficiency, I leveraged strong work ethic and defensive driving techniques at Averitt Express to enhance delivery performance and customer satisfaction. My expertise in route planning and problem-solving, coupled with a commitment to excellent communication, consistently achieved or exceeded targets, fostering positive client relationships and team collaboration.

Overview

26
26
years of professional experience

Work History

CDL City Driver

Averitt Express
01.2022 - Current
  • Participated in regular safety meetings to stay current on industry best practices regarding city driving techniques.
  • Conducted post-trip inspections of the vehicle, ensuring that any identified issues were documented and reported for swift resolution.
  • Ensured timely completion of assigned deliveries despite challenges like heavy traffic or inclement weather conditions.
  • Demonstrated adaptability by adjusting quickly to unexpected traffic conditions or changes in delivery schedules due to unforeseen circumstances.
  • Responded to customer inquiries or concerns with professionalism and efficiency, fostering positive relationships between the company and its clients.

CDL City Driver

Central Freight Lines Inc.
02.2021 - 12.2022
  • Managed to deliver on time even in challenging conditions such as traffic congestion and bad weather.
  • Reacted efficiently to unforeseen circumstances impacting logistics.
  • Responded to customer inquiries or concerns with professionalism and efficiency, fostering positive relationships between the company and its clients.
  • Maintained a safe driving record by adhering to all company policies and regulations, ensuring timely deliveries.
  • Enhanced delivery efficiency by planning and executing optimal routes for city driving.
  • Upheld a high standard of cleanliness within the truck''s cabin area, promoting a safe and comfortable work environment.
  • Assisted in loading and unloading cargo, ensuring proper weight distribution and securement within the truck.
  • Completed detailed driver logs for miles driven, hours worked, and other essential information required for regulatory compliance.
  • Collaborated with dispatchers for effective communication on pick-ups, drop-offs, and any potential delays or issues.
  • Utilized GPS navigation systems for accurate routing, minimizing unnecessary mileage and optimizing time management.
  • Provided excellent customer service by promptly delivering packages with care and professionalism.

OTR Truck Driver

Swift Transportation
04.2017 - 10.2020
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.

Delivery Driver

FedEx
04.2002 - 11.2015
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Department Manager

Lowes Home Improvment
05.1999 - 04.2002
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.

Education

N/A - Kinesiology

The University of Texas At San Antonio
San Antonio, TX

Kinesiology

Huston-Tillotson College
Austin, TX

Skills

  • Strong work ethic
  • Safe driving practices
  • Defensive driving techniques
  • Accident prevention strategies
  • Conflict resolution
  • Route planning expertise
  • Efficient navigation
  • Record keeping
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking

Timeline

CDL City Driver

Averitt Express
01.2022 - Current

CDL City Driver

Central Freight Lines Inc.
02.2021 - 12.2022

OTR Truck Driver

Swift Transportation
04.2017 - 10.2020

Delivery Driver

FedEx
04.2002 - 11.2015

Department Manager

Lowes Home Improvment
05.1999 - 04.2002

N/A - Kinesiology

The University of Texas At San Antonio

Kinesiology

Huston-Tillotson College

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Lakisha Dancy